Eric Newell
As others have said, this location isn’t run very well. It’s always hot inside? And prices are very high for what you get? Better to go to Togo’s or Jersey Mike’s something else around.
Pawan Kumawat
Very rude customer service. When i entered the store, nobody was there. Finally a lady came from behind the counter after I waited for 5 mins and called 6-7 times. She also argued when i asked her to put little more onions, she said there is a rule on number of pieces of vegetables that can be added to a footlong (although not written anywhere) and said i can leave the store if i don’t want. Quality was also very bad.
Overall impression was they don’t want anyone to visit their store.
maddy Rose
Horrible location. Out of all subways in Santa Cruz, this ones the most slacking. Last time I came here the employees were watching videos on their phone laughing in the back, and after a half hour of asking to be helped and being told just a moment, they finally served me. But yet made my sandwich completely wrong then refused to remake it as they were back on their phones. Today I placed an online order since I only had a 30 min lunch, got there to find they were not only slacking again but my order I placed 15 mins before my lunch wasn’t even done yet. Now I have 5 mins of my lunch left and it still isn’t made. If U want a good correctly made sandwhich within reasonable time, I would suggest any other subway in Santa Cruz. The mission st location, it’s just a waste of everybody’s time and money. And honestly the employees are just getting paid to ruin subways reputation.now that I’ve asked to speak with the manager to get a refund on food I never got they’re Asking me to leave, practically stealing my money.
Bipin Dalal
Really rude employees. Unbelievable! Ordered online. They charged my card. When went for pickup, they said to wait and served customers who arrived after me. When I got upset they refused to serve me and ruined my lunch plans. Did not give me sandwich that I paid for!!
Never go to this location. Terrible people.
This happened @11.10am on 7/5/21. Hope owner reads this and takes corrective action. I don’t know how will I get my money back though!
Bob Eberhardt
Terrible location. I've been charged more than once on my credit card for the same sandwich. I've had many missing items, even though the receipt lists everything correctly in print. Even if things are made correctly, it looks like they made it with their feet. Steer clear.
Laura Manley
So I hate posting negative reviews but this place just did it for me! I live just up the hill but I think I’m gonna go to a different one from now on. This is the fifth time over the last month that I’ve come in and there’s been no one at the counter and I’ve waited 5 to 10 minutes for someone to arrive saying “hello” so that someone could hear me. When someone unearth themself from the back, they snapped at me, treating me like I was an inconvenience. Plus it’s sweltering hot in there and it’s hard to even tolerate it. No wonder the employees are grumpy!
Dominic DeStefano
Horrible service, line is filled horribly, employee who almost served me was incredibly rude and immediately went to the back when I came in, when they did come up they snapped at me and began to put bread in instead of serving me and my friends, overall horrible and I’m sure you could find a much better meal at the place next door. June 28, 2:00 just if the employer reads this. -wish there was an option for no stars
Aditya G S
Rude employees, and this particular chain has started counting out vegetable toppings like they are running out of everything. 5 mini jalapeno slices on a footling, and about as much onion. Prepare to be denied if you ask for more.
They aren't careful about mixing meat and vegetables either, if that is a concern for the reader. This subway is really not worth it to me any more.
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