Michelle White
Customer service was great the manager I believe was very helpful and on point with getting there line down. However the chef that was there cooking in the back Idk if he has been there or just taking over the food sucked. When I go to pandas anywhere there should be a consistent product like in-n-out.
Joe
The elder lady that works there in the mid mornings most days was so rude. I don't know what I did to make her treat me in such a way because she was nice to everyone else. My coworkers got thier food and were already done eating by the time she got my order. I asked for soy sauce and she tossed two packets at me. Chill lady what did I do to you?
Rafael R
Horrible experience! 2 staff memebers have issues with customers service. I asked Richard if he could pay for the person behind me food just to be kind. His response was to roll his eyes and give me attitude telling me "he doesn't know what he order"". He simply could just looked and I would have been on my way. I told him nevermind once he made an issue about it and also said that "his attitude wasnt needed whenever someone is trying to do something nice". His smart remark was to tell me to "cheer up". I let it go, but after waiting for 20 minutes for food that be was suppose to be in 10 minutes which still wasn't so I asked for a refund so I could go back to work. The manager name Jesus didn't want to give me a refund because "there was nothing wrong with the food". The issue is I never received any food and was going to be late for work. He still refused to give me my money back so I asked for corporates number and he refused to give that me also. I wasn't yelling or acting crazy I just wanted to leave with my money since I couldn't leave with the food since it wasn't ready yet. Horrible manager skills. Overall I had to leave without my food and no refund. The manager Jesus stole my money and had me leave without my food. I would not go back there.
Afronicus
I came thousands of miles away to visit California, and Santa Cruz was a stop along the way. I was quite hungry, so I decided to stop at the Panda Express on Mission Street in Santa Cruz, California. A worker there decided to be rude (her name I cannot recall at the moment) and Jacob, another employee was exceptionally dismissive and forgetful with orders. Jacob in specific would constantly be going back and forth, checking the other customers boxes, and then preceded to check the same boxes of food again 3-5 times over... I have seen countless reviews for this specific Panda Express exclaiming the same situations: rude employees and terrible service (not to mention the burnt food: the fried rice and cream cheese rangoons I received today). As the cherry on top, if you will, the servings they provided are strangely low. How is a grown person supposed to get their fill when the employees give so little food? Anyways, TLDR: please consider (and reconsider) your food options for trips and residents of California when you think of the Mission St., Santa Cruz Panda Express.
Edit: Another female employee, as my partner recalled, was playing with her nose before going back to cooking. She didn't even bother applying Germ X or soap. Cannot have had a better experience 🙃.
JW Photographystudios
I don't understand businesses new motto of asking you can they round up your change so they can give you green money back! This happened to me the other day over at this location when my bill was $14.06 the worker asked me if he could round it up I said what do you mean round it up don't you mean round it down? They then came up with the excuse of the donation is for the children.
I don't care who the donations for because ain't nobody getting no donation from me unless I want to give it up. So watch out people businesses are trying to get richer off of you !!!
Another notorious place is McDonald's for trying this.
Reed Melicher
Great quality, but most other Panda Expresses give more food. Most will fill the containers practically as much as possible. Those are the ones that keep me coming back.
Jeff & Melanie Huff
Very small serving size. Held back servings compared to all other panda locations. Not worth the money when ending up with 3 orange chicken pieces for lunch.... 41st location is much better...
Snakeyes77 Casa
Ordered teriyaki chicken with no teriyaki sauce. Waited for chicken orange and teriyaki for 10 mins, long line was waiting. One cook, 1 cashier, 1 scooper. The food portion was not ok. Bad experience, maybe just the crew this day.
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