The guy at the window misheard my order so I ended up with 2 happy meals and 2 extra sodas....so I needed a refund for one happy meal and 2 sodas. The manager Terri came out and was polite and helpful. She handled the issue professionally. She asked about what went wrong and why! I was very impressed! She seemed to actually care about what went wrong! Definitely going back!!
It's McDonalds. Food taste great but not something you should eat each day. Good customer service and clean restaurant. Feel sorry for cashier's having to deal with irate customers over mistakes that were actually caused by lack of communication from the customer. Who goes into a McDonalds not already knowing what you want. If your not ready to order get out of the way!!!!
It was dinner time and they were pretty busy. I ordered a Quarter Pounder and it was mostly meat, onions, and buns. The condiments (mustard, ketchup) were just barely there in the middle of the sandwich.
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