Pretzel Time - Silverdale - Photo album

Their staff has terrible manners. Their older lady that works there rolled her eyes at me when I was ordering food. Their food is good, but wouldn’t recommend going there because the staff is just so terrible. They don’t acknowledge their customers at all. Do better. I’ve dealt with Karen’s, and wor

The staff is extremely rude and have a bad attitude. Believe the majority of the reviews. Anybody saying the staff was pleasant is probably a friend or family of the owners.

The employees made me feel unwelcome They were short with me and moved me aside They ignored me when I asked how I could roundup their tip to ten bucks when they charged me $8.87 They ignored me when I just wanted a lemonade. They told me I could only get the lemonade if I get a pretzel with it I’ve

Recently I ran by Kitsap Mall, and at the very last minute, I decided to try Pretzel Maker again; it has been many years; 2011 was the last time having food from there, to be exact. My family and I decided to stop eating there due to their ability to char the pretzels every time we ordered one. It w

I arrived and was looking at the menu with my boyfriend before ordering for a little. The man who works there started to tell us basically if we don’t have cash we can’t get anything because their card machine doesn’t work. It’s not an issue that we needed cash but the way it was said it was more of

LOVE, LOVE, LOVE this location! Have been here many times, and has been a childhood favourite. The family running this business are the sweetest with excellent customer service, attentive to all of their customers, and delicious food! They do their best to accommodate customer needs all while being

The man working there today at 1:50pm was soooo rude , didn’t get our order right at all because he was so rude and wasn’t listening ! I will not be returning no matter how much my son enjoys it . 👎🏽👎🏽👎🏽👎🏽👎🏽

So, I hate giving bad reviews but they need to improve their customer service. The food is good but when I went to order they ignored everything I said, never answered any questions, and refused to fill the complete order with no explanation or anything. It would have been one thing if they told me