Laura Kilburn
Slop! I ordered food from them and when I received my order I open my burger up to a disgusting mess! Disappointing! I expect not much after all it is a fast food place, but come on get it together folks. I’ve visited this location before and it’s always a bad experience! No more!
Robert McCay
The manager that’s there at lunch during the week is always on top of it and in a great mood. And hot. More people should aspire to be like that. And the food is always excellent and fast. One of the few places I’ll stop even if they’re slammed because i know they’ll get me in and out then back on my way. Keep it up y’all
Listens to Garcia
Had a super weird experience. We arrived in the morning for breakfast. The guy that took our order was super nice and even brought the food out to our table. He checked up on us a few minutes later to see if we needed anything. Service like this is typically found at a restaurant. This location has it down right, would recommend this location over others.
Lynn Bardill
Need to be careful at this location I was charged twice for one hamburger, called and spoke with manager when I reviewed my bank statement. There where two charges at same time on same day and I remembered went there for lunch and only ordered one burger. Before I could explain what had happened the manager stated yes cashier had charged me my order and the person behind me. So that means some else had paid for another person food. Stated no this wasn’t the issue you better check your bank statement to see how much you where charged
Cardio Kickbox
I sat in the drive thru for at least 20 minutes before getting up to the window. When I got to the window, I said “hello” at least 6 times, not more. No acknowledgement. When someone did finally get in the intercom, they explained they were short-staffed. I said I understood, but they should at least acknowledge a person and then ask them to wait. I would have to wait anyhow, but it’s just common courtesy, which is sorely lacking these days.
Nicole Velez
The fact we had to wait so long in the drive thru for them to take our order. They were all chilling taking it easy which is fine no problem there but they messed up big time messing up a simple order!!!!! Asked for bacon cheeseburger deluxe plain and nothing was plain about it at all also charged us for double stacker that we didn’t even order or get at all!!! Horrible service and won’t be going there again!
Heather Wilson
Always friendly service! Wish they could come up with a system for Door Dash drivers picking up orders. Having to wait in a drive throu line for 45min to an hour for something that's already paid for is extreme . Seems like something could be added to the app or a window just for pre paid orders. Idk food for thought Wendy's 😁🍔🍟
Joshua Moses
When I got lunch the woman that took my order seemed like she didn't even want to be there. I asked for just a second so I could decide what I wanted and she said "could you please hurry up I don't have all day" only one other car was in line and the parking lot was empty. When I got my food it was shoved out the window to me. If people don't want their job just quite. The public don't want to deal with this kind of unprofessional behavior from any kind of staff.
Marjorie-Anne Adams
Tonight I got our go-to meal at Wendy's-the Taco salad. I ordered and paid for 2 full size salads and when I got home found that they had given me 2 1/2 size salads. I understand that mistakes are made but when I went back to the store the cashier acted like she could care less. They had to make up a large salad and it took over 10 minutes! The workers were all talking and laughing it up behind the counter. People were in line so long they walked out. We usually love this location but not today.
Tabitha Council-Ketron
Bit into my spicy chicken sandwich and found the corner of a clear plastic bag. Pic on my page.
Linda Gariepy-Steed
I got my grandson and I two Junior cheeseburgers and there was very little meat and dried out tomato and way too much lettuce.
Tonya Ingram
As fantastic as it was to sit at the drive-thru order station with the employee telling me repeatedly "hold on, this stupid thing is acting crazy" for FAR too long, getting home with no straws, napkins, utensils, butter, sour cream, dipping sauce, and missing an order of fries was the icing on the cake. I'm used to things being incorrect, but to have this much missing is ridiculous. :(
Dorothy Ledbetter
I found a clump of hair in my food. Not a strand but a clump.
Joy Reynolds Vincent
A big pat on the back and a thank you to the lady manager that was working tonight. I didn't get her name, but she went out of her way to take care of me and my order. I went thru the drive thru and got a salad. When I got home it was missing the packet of cashews and had a few things that don't care for on it. I went back and she fixed me another salad with just what I wanted on. She is a true customer service manager. Thank you again.
Theresa Pickett
Want to thank the Sam Ridley Parkway West Wendy's for donating 300 chili cups to the Friends of Smyrna Library for their "SOUPER" Friends Saturday Membership Drive. We are a nonprofit organization and we appreciate donations from our community. Thanks again Wendy's!!!!!
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