Harvey B
Love the B-Dubs. Ordered the cauliflower and traditional wings. It's always good. It's the same at all locations. Mallye was our server. She was awesome. I highly recommend this location just for Mallye. A good server can make a restaurant.
Ethan Bogle
Focus on getting to go orders correct. I ordered 40 wings, 2 regular fries (1 with chili and queso) and fried pickles. Got my order and 2 flavors of the wings barely had any sauce on them. Then it was missing an order of fries and the other order with chili and queso weren't fries they were potato wedges. I went back in and the hostess took the wedges threw them away and went and got me the fries. Then proceeded to roll her eyes Then walk away. I was still missing the other fries so I waited for her to come back. She came back and said to me "Yeah" as if I was bothering her. I said I'm missing my other order of fries. She sighed and said there right there I said no I had 2 orders of fries one regular and on with chili and queso. She ripped off the receipt from the bag and rolled her eyes and went to the back and came back with the fries. This time not checking them just left with my food as I was frustrated. I get home and she had given me another fry with chili and queso. My wife if lactose intolerate so she couldn't eat them. So they went to waste. So maybe less music and dancing in the kitchen which I could clearly see and hear and more paying attention to getting orders correct. This is the 4th time getting to go orders at this restaurant and it will be my last time. No more "oh it might be different this time".
Edward Gray
Was here with a work buddy having a meeting. The beer was cold and the wings was awesome! They were having a buy 1 wing get one free so we got double the order to take home. The server (wish I remember her name) was great! She seen we were having a meeting and limited her visits to the table to take care of us. Overall a good visit.
Bin Diaz
Overall good. I've been in many locations around the states despite COVID hitting everyone with a great force, I am glad places like BWW amount others are still figuring things out. As a customer it is easy to just go somewhere else but as a owner I understand how difficulty it is to maintain any restaurant. Good place, good environment and sure thing we will come back
Frederick Love
After attending the BWW in Knoxville, I had lost all hope but decided to give the Nashville location a try. The food was better, but we sat for maybe 20 minutes before being acknowledged. Seeing our server attend to the tables around us and not even look our direction or, worst walking right past us. Eventually the host that sat us had walked back to get our drink order
Lee Ann
I went around midday, no wait inline, but no hostess was available for five minutes. After being seated, my boyfriend and I waited another ten minutes before selecting a different restaurant.
Edit two weeks later after posting and messaging corporate survey. -
This time I went for a takeout. The app said it would take twenty minutes for a 4 piece kids meal with fries and a small drink. I sent my boyfriend in at the time the app said the meal would be completed. The hostess was not available for five minutes and was upset that my boyfriend was picking up my food. She was able to give him the order, but forgot the drink. He stood inside for another five minutes before an ex worker told him to grab whatever he wanted since none of the on duty workers were present. May I suggest raising your workers wages so maybe they'll care about their jobs a little more.
Kevin Collier
Being nice about this one it was 50 50 on what we ordered. The smoked pulled pork burger was excellent & the fries were good; even though mine were cold & I don't really care for cold fries. Service was okay once they decided on whom was going to be our server lol.
Alishia Marshall
Fries were cold. All the condiments requested for the burger were put on the bottom bun....too soggy. The wings were awesome...zing flavored, mango flavored, and jerk. The chicken sandwich was tender and juicy. Tater tots were warm. Customer service was great!!
Candice Adcock Kennedy
My only complaint is that the BWW in Smyrna NEVER shakes the wings if you order a dry rub.. they just put them on the plate and sprinkle the season on top so the wings on the bottom are completely bare.. I have to send them back every single time �. The food tastes great once they fix it and great service besides that... It's just frustrating having to deal with it every time I go when it's something so simple as just shaking them.
Jason Patrick Eagen
Horrible service!!! I never review places nor do like giving bad reviews, but this place...
It was about half full or less and it took them about 5 mins to seat us, then we sat and ordered fried pickles which came out about 5 mins later and all seemed okay. My friend ordered some wings and I ordered a burger and a side salad.
30+ mins after we ordered we still didn't have our food, nor did we have any refills. When we asked the waitress she rudely replied "oh, one our fryers is broken". Yeah, a side salad doesn't require a fryer... Another friend joined us at this point and ordered wings. Then, my first friend went to the manager who dismissed the fryer problem and offered her chips and queso which came out 2 mins after.
10 mins after speaking to the manager all of our food came out at the same time. Including the friend who showed up 45 mins late.
Overall it took an hour to get our food. Our waitress acted as if she could care less whether or not we ever got it as if we were inconveniencing her just being there.
This was incredibly sad since Buffalo Wild Wings is one our "go to" places.
Kacie Holt
Horrible service from both my waitress and the manager. Waited 45 mins for a water and waitress never even received service after speaking to the manager still waiting on to go boxes I guess we won't be getting.
Tiara-Nicolas Newberry
If I could give a **0**, I absolutely would! I came in to eat dinner with my husband and family member. We were seated immediately. We sat at the table for approximately 10 minutes before I had to eventually get up and go get a waitress to ask when she was going to come and take our drink and food order. When I approached the staff members, they were all surrounded in a social circle. Also, the staff members were helping all tables around us, but did not once approach our table. Finally, the waitress came to take our order after I asked her to. I told her we have been sitting here for a while for her to take our order, so we need our order a lot quicker now, so she said she will make sure to get our order in quickly. We ordered a snack size of cheese curds for the appetizer. Well, needless to say a manager brought out our cheese curds. She said I know you ordered a 'snack size' but this is the basket because of your wait. I only knew she was on the management staff because of her attire. She never tried to fix the issue. She never introduced herself, or what any upper staff management would do if there is an issue. You don't just throw food at people and think that is going to make it all better about the sucky customer service of the staff and upper management. Never once, did my husband get asked if he needed a refill. Overall, the worse experience I ever had in B-DUBS history!!!!!
Trey Hooven
Went at midnight to celebrate my son's birthday. He was turning 21. They would not serve him at 12:01 even though at that point he was of legal age. Said he would have to wait till the next day. I've never had a good experience at this Buffalo wild wings. This has done it for me for the franchise.. I will never step foot in or spend another dime at a Buffalo wild wings.
Anthony Lynn Brinkley
The chairs are all wood harder than Rock my ass hurt after 45 minutes I won't be going back until they get in their chairs with backs no stools
Regina Gray
The food was good I would go back the restroom was clean so that was a plus I had a great waitress
Teresa Mcatee
Excellent service even with the busy crowd. Food was great as always.
Crystal Bowron
Had a terrible experience here today. If corporate is spending money to run weeks of commercials advertising for people to come watch a gaming tournament at BWW...and you look at us like you have no idea what we're talking about, then have three different people over 30 MINUTES come ask us "what it was we needed again", you're not going to have happy customers. We ended up walking out and since we would've ordered dessert, you easily lost out on a $75+ ticket for our family of 5. Our server was very sweet, but the management at this location is completely clueless. I could understand if the place was busy, but it was 4:00 and we were one of maybe 5 tables in the whole restaurant. We'll be taking our business elsewhere come football season, too.
Monte Hayes Jr.
We were there last night for the hockey game and had a great time. Our waitress Ashley was outstanding. She was very attentive and patient while we watched the game. We will be back and will only sit in her section. The manager with the red beard is awesome and love how he interacts with all the patrons.
Nikki Taylor
Great food and great service! Bri was very personable and I never had to ask for anything. Will definitely be back :)
Desiree E. Hernandez
The medium wings and the spinach artichoke dip were on point.
James Jamey Ledford
We enjoy going there during football season. The atmosphere is great. The food is good and the servers are top notch. A great way to spend an afternoon.
Wanda Turnbough-Price
The wings were good and that's important but the service wAs a big disappointment! Took forever to just get drinks and once we did they were wrong! Manager was visible to his guest which was a good thing and his comments to us were bear with us it shift change time!!! It's been a few years since we were there and it's going to be a few before returning!
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