kiki Jackson
Horrible service the manager on duty @5:24 pm 01/26/2022 has the nerve to offer me 5 dam dollars after ordering 33.50 for two pizzas and wings because they didn't put sauce on my wing!!! this hepher said they need to be shook girl look if I pay you that amount of money you shake them!!!!! Then she tried to talk over me you can't sorry not sorry....I knew I should have chose papa John's...y'all always have poor service...and the pizza always half fixed...
Emily “Platinumhair615” Hudson
Always great service. Employees try very hard to be courtesy and get your food in a timely manner to you. I did stop using delivery just cause of employee shortage everywhere, delivery drivers are very scarce so it take 1-2 hrs to get. But I love this location
Gigi
This beyond italian sausage with spinach & banana peppers. I had garlic butter thin crust & I will get this again but stuffed crust with cheese. The lobby area appeared to be clean. There was a hand sanitizing station there. As you can see we ate most of it before I could took a picture, it was just that good.
T K
Chose to order a pizza through PH cause the app said 30-40 min. They don’t have a pizza tracker like Papa John’s does. However, I like, or should I say LIKED, the fact it showed you how long of a wait before you order your pizza. Papa John’s doesn’t tell you that your order is going to be 2 hrs or more until after you order. So fast forward 45 min I show up to get my pizza, and the girl up from says I still have 31 minutes left on my order…..
Wait? I’m 5 min past the longest time of 40 min and it’s still 31 minutes from being done…just one original crust pizza? Those take 10-15 min to bake. I understand there’s other orders ahead of me, but your app needs to reflect this or the manager on duty needs to keep the kids from playing around like they were when I arrived and get their butts to work.
App is prob has time estimates based upon orders and standard productivity rates, not kids playing around.
cat butler
Pizza was dry and hardly had toppings. I ordered the specialty medium pizzas for $8.99 but was charged full price. Ordered drinks but never received them. And was not refunded correct amount.
Lawrence Washington
Often the Pizza can be hit or miss. I like just plain cheese to guage the flavor of the sauce, bread, and cheese.
This time it was clearly a "miss". The sauce was almost non-existant, and the cheese lacked that buttery cheesy taste.
Cory Stophlet
The thin crust was "too" thin and "too" cracker crispy. However, the employee service was great and courteous. The pizza was ready faster than expected and had plenty of toppings.
Arnecia Elliott
Add more cheese and meat to the pizza. Also, the dough was not done. The chicken alfredo pasta was dry with no pasta sauce.
Jason B Bour
Worst pizza I ever put in my mouth. Reminded me very quickly why I have not ordered Pizza Hut pizza in years. Called the store, asked for a manager, and got transferred to a call center. Call centered offered to transfer me to the store. Saw where this was going.
Matt Cothron
Worst experience I have ever had from pizza hut. I ordered my meal at 615pm. I was given a delivery time of 650pm. Waiting for over 2 hrs for a delivery that should only be 30-40 min long, as stated on the delivery detail time. I will not be ordering from pizza hut anymore. Worst experience I have ever had. 9pm finally received it
Lisa Sheroan
I guess I’ll find another place to order pizza from. It’s rare that I get a good pizza from them. Their latest masterpiece was a cold burnt thin crust.
Scott McCormick
Three damn hours to get a cold fricking pizza, tried call after hour one continued to get a fricking recording! A good damn thing my wife answered the door because I would of demanded a refund! App said closed website says open Big POS!
Krista Cothron
This is the 2nd time we have ordered from here and had to call customer service (store refuses to pick up the phone) to get our pizza delivered after waiting over 2 hours....
Never had an issue for a while. The first time we had an issue was several months ago and we stopped ordering for several months but thought we would give it a try again.
Never again!
Candice E. Van Fleet
My Daughter, Grandson and I ordered from this location earlier this month,06-11-16 about 11:10AM for lunch. The pizza and cinnamon sticks was delivered just warm. Hardly any cheese on them, The pizza was just thrown together, totally greasy, disgusting !! Disappointing doesn't come close to it. Why has Pizza Hut gone down so badly in just recent years?! The La Vergne, TN location is also just as Bad as this Smyrna, TN one.
Sarah Jean
Ordered at 5pm to be delivered at 6:15. I called at 6:30 and was told it was already on it's way. Called back at 7 and was told it should be there any minute and it would be half off because it's 50 minutes late. It is now 8:05, almost 2 hours late and still NO PIZZA! My kids are eating cereal for dinner since it is almost their bedtime now!!!
Nicole Smith-Shaw
I ordered pizza at 6:13 on tonight, 12/12/17. My confirmed time of delivery was 7:25. At 8:13, no pizza! I tried to call and no one answered the phone the first time. 8:16 I called and was told that my order had been rerouted to another store. I asked to speak to the manager, Shakira, who then informed me that the store I placed an order with only had one driver. Not my problem. Shakira did offer the order for free and assured my delivery was next (there was no way that I was paying after 2 hrs anyway). When this kind of delay happens a PROACTIVE phone call or email update would save some frustration from your customers. The ONLY reason I didn't cancel my order is because I had a sick child at home and couldn't leave to get something else. I'm generally understanding with delays but this is ridiculous and apparently not an isolated incident looking at past reviews. Oh, and the pizza still hasn't arrived and it's currently 8:40pm! DO BETTER!
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