I usually don't give out five stars unless they earned. This BK has earned these stars. I have a severe food allergy as soon as my order is placed food prep knows to wash hands n change gloves. I also have a service dog. Hospitality is always shown. My food is always hot n fresh. Fries are xtra crispy with no Salt. Those that complain about this BK must have had a bad day cuz they always polite to me.
Thank you BK downtown. Keep up the excellence. I'll be back again soon.
Koko
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My family traveled from Chicago to South Bend this weekend to pick up our service dog for my 5 year-old Autistic son.
While the experience was amazing, my son struggled a bit with the trip, as he is very much a person of habit!
He woke up Sunday morning asking for a cheeseburger. We scrambled to figure out where we could possibly get a cheeseburger at 8am, and we were excited to see a Burger King near our hotel.
We packed up 4 kids and a service dog and headed over. We were quickly and kindly informed that lunch was not served until 11.
I told the cashier I had an autistic kiddo in desperate need of a cheeseburger, and asked if she knew anywhere in the area I could get one.
Another employee heard my situation and with no hesitation, swooped in said she will make him a cheeseburger. This woman went completely out of her way to help my son.
She had a burger cooked and ready to go in minutes. She refused my money as I went to pay for it. When I thanked her profusely, she put her hand over her heart and told me so sincerely, “She understands”.
Thank you to this wonderful woman for her kindness and compassion!
Food was great! Fries could have been a little warmer but other than that, they nailed a somewhat difficult order! P.S. I'm not at all biased because they forgot to get my coupon or ask for any money!
They shorted us a burrito on our drive-thru order. Once we got back to work and noticed, I called BK and the manager answered. I explained the situation and the manager and he agreed to have one of his employees bring the missing burrito to us!! This location cares about their reputation and I will frequent them as often as possible.
Great food. Employees were having a hard day. It was a holiday and many "self-entitled" customers just aren't nice. They still treated us very nice.
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