Cold Stone Creamery - Spokane - Photo album

Wonderful experience! Cold Stone Creamery ALWAYS hits the spot. They have such a vast selection of dessert, it’s hard to choose or have a favorite! The staff here was phenomenal! They were quick to help us and were very professional!

Upon being excited to treat ourselves to ice cream at this location, we got such bad customer service we felt unwelcome! There was little to no eye contact, no smiles, and they didn’t chop up our ice cream well at all leaving huge chunks not dispersed properly. They all looked like they hated their

The ice cream is good, but the lack of a simple greeting within the first 5 minutes after entering the building is unacceptable. The store itself is not cleanest I have seen in Spokane. Each visit is or has been the same paltry experience for the last 4 years.

My family and I stopped by to grab some ice cream this evening at Coldstone at Northpoint. I was very disappointed with how impatient and rude the staff member Cassy was. When we got to the cash register 2 staff members were not done making our ice cream and the employee named "Cassy" was very impat

We entered your establishment this evening, which was the first time in YEARS and were thoroughly disappointed by our service and seating. We started off being the only customers in there and the staff seemed bothered (to say the least) that we were there. Not only did we feel like the service was p

We came in last night, it was 10:20pm we are aware that you close at 10:30pm. The floors were wet so we knew they were anxious to close. They seemed very annoyed by us coming in. They literally didn’t say a word other then “order when your ready” and the total of our order that was all they said and

Great ice cream! We got the gotta have it size (only $.70 more than the small size) with a chocolate peanut butter and a german chocolate brownie. Both were excellent! Dunno if they sing still, but we left a little tip anyway. :) Will be back for another fun outing with the kids.

I went with 5 of my friends, we just wanted icecream but were treated with disrespect and carelessness. They acted like they couldn’t hear one of our last orders, when she was CLEARLY stating it. Then, they messed up our sizes, almost all of us got regular, but more than half of us got smalls. When