Mariah Martin
Holy crap. This was the absolute worst experience I've had getting food, ever. And it was a whopping 2 min transaction. First I was over charged, when I pointed it out the woman at the register was "put out" to say the least, that wow dare I even point out that she charged me a dollar extra for a cheese dog when we wanted a regular one, when I showed her the receipt she grabbed it from me and then stared at us and asked what we wanted her to do, we said we'll since I already paid for the cheese dog just give us the cheese dog. The reaction of this woman was that of a 2 year old, She then threw the hot dog at us and when I asked for my receipt back she tossed it off the counter.
Yet, the best part of our whole transaction, we were sat down to eat and low and behold the hot dog that was thrown at us was not fully cooked. The pretzel part was still dough inside and the middle of the hot dog was cold and pink.
When we took it back to the counter this same woman looked utterly inconvenienced that we had the audacity to even show our faces there again. She offered us another dog, which we were fine with accepting however due to our last hot dog being basically raw, we tore this one open to check and yet again it was under-cooked, she stared at us when we asked for a manager, we were so fed up with this whole place at this point that we asked to please just give us a refund as we don't want to eat under cooked food.
She threw the money down on the counter and spat at us to leave.
I can't believe how far this location has fallen.
This experience has soured me on pretzels for quite sometime.
Katherine Guercio
Pretzels were served hot n fresh. I waited for one without the salt n dipped in garlic sauce. My friend ordered cinnamon sugar sprinkled Pretzels
Shelley Herrold
I was being generous with 1 star. I stopped today to get pretzel bites. The girl said they were out could i wait 5 minutes. I said no i will just take a pretzel and a side of cheddar cheese. She then told me they were out. I said ok nevermind then. To which she then turned her head and spit in trashcan. It looked like something that would come out of a mans mouth that had a big wad of chew in his mouth. It was DISGUSTING!!! I then went downstairs to the Wetzel kiosk and stood there for 15 minutes and nobody ever came. I own a business and this is no way to run one. Next time i want a pretzel i will drive the 30 minutes to Valley Mall and go to Annie's
Will Garrett
This company signed a contract with the mall to eliminate all other Pretzel vendors in the mall. Pretzel Maker is owned by the nicest couple you have ever met, and their staff is the friendliest most attentive staff you could find. I will never eat Wetzel's for that reason, they don't even compare to Pretzel Maker. NorthTown Mall shame on you for agreeing to these terms. . . I have had Wetzel's before and the cheese was burnt from being under the heat lamp too long.. Poor quality compared to Pretzel Maker downstairs. You guys could never compete- that's why you did the contract. Now all of their employees have to look for new jobs. I despise ths business!
Theo Albert
So happy Wetzels started including free hair in every pretzel... only to be told it appears to be blonde and they wont replace it as the two working are not blonde. Clearly it was baked in though. Thanks Wetzel's.
L & J D.
I took my kids here today and noticed the gal working the register wiping her nose with her hand. I didn't say anything at first but moments later while sitting nearby waiting for our pretzels to come out of the oven I observed her walking out from the back and once again using her bare hand to wipe her nose. As she went to open the oven I walked up and politely but firmly requested that she not handle my food. I told her my observations of her wiping her nose and requested the other gal working there take care of our order. At this point, the original gal, Jaslyn, told me she would wash her hands. I told her I thought that would be a good idea but that I would still rather have the other young lady finish our order. After collecting our food I went back to my table and throughout the rest of our time there Jaslyn was talking with one of her other coworkers about the encounter. Both her and her coworker glared at me until we finished our meal. At this point I felt that it would be appropriate to collect the contact information for the store manager and/or owner. To my complete shock, Jaslyn claimed that SHE was the owner and manager. When I asked to whom she is accountable as a representative of Wetzel's Pretzels she informed me, "nobody." Her coworker then informed me that they prefer not to share any information about ownership and management with people.
It is my strong opinion that they should consider themselves as operators of a small business accountable to their customers and rather than gossip and glare at me for a perfectly reasonable request I made regarding the clean handling of my food, exercise common sense and keep heir hands clean and their customer service professional. I shared this with them and am quite certain it meant absolutely nothing.
Tim McCain
A small half filled bag of wetzel bitz for $4.99 plus tax. Never again Wetzel Pretzel. Expected the usual small bag full but sorely disappointed. Really miss "Pretzel Time"..they went above and beyond every time, but of course the mall management wanted only 1 pretzel shop.
Dakota Waite-Allen
Most of the time the pretzels are hard and a waste of money. It's only in business because people like pretzels, but if the mall was smart they'd these it out for an Auntie Anne's
An error has occurred! Please try again in a few minutes