Darbie Fairbanks
Excellent staff, very good customer service - made a very clear effort to get my Blizzard (New York Cheesecake w/ strawberries) made *just right*, even voluntarily remaking it when the first was too messy.
Unfortunately, halfway through, I bit into lump of cheesecake, and tasted nothing but MOLD, and had to throw the rest away.
Again, the ladies working behind the counter were lovely and deserve top stars... but maybe clean/sanitize the garnish stations a bit better next time?
Unbiased Reviews
Employees need more training and prices are over inflated.
Purchased a "small" sundae and ended up getting a sundae with a non-existent size. You might as well call it a "half-small" as it was half the size of a small. Displayed on the wall next to the front are figures showing the various sizes. How an employee could miss that (if they have no clue what the sizes are supposed to look like) is beyond belief.
What made it worse is being charged (roughly $5) for a size that you didn't even get as the prices here are already over inflated compared to a standalone DQ not part of the mall.
It still tasted like DQ sundaes which is the only redeeming thing.
Tiffany Foley
Went there a couple weeks ago and ordered ice cream for three people. The ice cream was sour. Not entirely sure how you manage to have sour ice cream, but I worked for DQ 10 years ago in high school and it's not hard to clean those machines. Do your guys not care if you get someone sick?
Elizabeth Brady
My daughter and I visit this DQ pretty regularly. Typically once a week after fun at the play center or park. I prefer this DQ over any other, friendly staff and places always looks clean. We get the regular lady who opens and she's very friendly and quick.
Will Garrett
The employee called my coworker a dumbass in spanish thinking she could't understand her. This place sucks I would never go back. They are overpriced, just go down the street to 917 e wellesley that dairy queen is like 1/3 the price. Not to mention the fact that they are owned by the same people that are forcing Pretzel Maker out of the mall. I will NEVER eat Wetzel's Pretzels or Dairy Queen/Orange Julius again. When I personally ate the soft serve it tasted like it was contaminated. Do not give these people your business!!!!
A1CJAV
Horrible service. On multiple occasions in a three month period. I would attempt to order the premium fruit smoothie. Every single time they would ring me up for a Julius and that's what I would get. I would flat out tell them I didn't want the Julius at checkout pointing at what I wanted and they ignored what I said and did whatever they wanted to do. How the hell are these people still employed and why hasn't Orange Julius/Dairy Queen taken pride in training of their employees?
Papa Grandma Liz (Liz)
I got a medium DQ cone today. As soon as I tasted it I knew something tasted funny. I talked with the girl and told her to taste it. She didn't! She said she turms the machine on and off to stop it from getting to much air. There was nothing she could do! I said, it was sore. She said, there was nothimg she could do Well I was a night manager for DQ for 5 yrs, the ice cream was sore!
Daniel Heimbigner
7:24pm i was told we are shut down all ready for the night. I was then told that the mall closes at 8. Maybe the manager should only pay them when the machines are actually on. I hope with sears closing that you are leaving as well. Your Garbage.
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