Johnny Beardsley
I haven't had Hooters in years and I must say they have turned it around. Kai my server was one of the best servers Iv had in a long time. She was very pleasant and sweet when interacting with my daughter, she was very attentive, friendly and fast at making sure we had what we needed. Great Job Kai for being great at your job, management should definitely reevaluate her as a employee and give her a raise, she absolutely the best server at this location. Very professional
idk idk
I FOUND METAL IN MY FOOD, ALMOST BROKE A TOOTH!!!!!
Ordered 40 boneless wings for my family and a side salad.
Received the order quickly, everything went smoothly, everyone was pleasant. We went home, made plates and started eating. Food was good, but when I was eating my salad, I had a extremely hard piece in it. I thought “We’ll, maybe it’s a crouton piece that’s just extra crispy lmao.” But as I took a second bite, I felt a sharp pain in my jaw. As I spit out my mouth of food, it was still lodged in my tooth. A piece of metal a few centimeters big was stuck in my molar tooth.
I was absolutely mortified considering we have a 6 year old child at home who very well could have ate the metal bit herself.
Angry would be an understatement. I will be contacting anyone I can to get this situation rectified.
Robert Fowler
OK, why 4 Stars and not 5 Stars when the food was perfect, the server was friendly, fun, and attentive. We were comfortable and enjoyed our visit 100%. Normally that is a 5 Star review without a thought. However, when we got our check, I was shocked! Did they overcharge? No. Was there an error in what we ordered? No. That part was accurate. Now at the bottom of the receipt is the little text that has the tip suggestions. I always look at it but do my own math. I’m good at math and just do that anyway. So, our food and drinks (some beer) was $50.03 subtotal before tax. The suggested tips had 15% ($6.31), 18% ($7.57), and 20% ($8.41)! OK, anybody with any math skills knows that 20% of 50 bucks is $10.00, not $8.41. Most of the establishments we go anymore start with a suggested tip of 20%, then have 23% and 25% as default and often based on the tax included. I pointed out this error in suggested tips to our server, Zoie, and she said it has been brought up before, but it was due to “Tax or something.” Well, it has nothing to do with tax, it is a mistake pure and simple. While we were there she had several tables during mid-afternoon which is not the busiest time. She was working hard yet still had time to be bright and pleasant to us. At a 20% tip (we tip more) based on the “suggested tip” she would be out over $1.50 on our table and with a full shift could be out $40.00 to over $50.00 on a busy day with 25 to 35 tables during a shift. Even a slow shift with 10 to 20 tables is $15.00 to $30.00 in tips deserved and lost if most people use the suggested tips. I mentioned this to her, and she didn’t know how to respond. I said I’ll do what I can to fix it planning on a Google review of 4 Stars. I am sure management will read this and if it is fixed next time we visit, I’ll remove the review. See attached receipt for reference. The idea is to SUGGEST A TIP THAT IS FAIR to the great servers who work so hard at the Tyrone Mall Hooters. They deserve every penny.
UPDATE: Was there today and all was excellent. The receipt suggested the correct tip. Updated to 5 Stars.
Skully Kat
Disappointed in hooters. My first time being in one. Great customer service. Great atmosphere and clean the place it. The food overall was the most depressing. I paid almost 15 dollars for 10 wings with three blue cheeses and celery.
Let me explain why:
1.the wings, there was barely any meat on the bones. They were about the size of two inches and it did not fill me up. It was a waste of money to say the least for paying that amount on mostly bones that I cannot consume.
2. The celery and blue cheese, I am the type of person who adores blue cheese. I never thought someone could mess up the delicious side. It was very watery and not as creamy and blue cheese should be, it did not really stick to the chicken when dipped and there were barely any chunks (personally my favorite part) the celery was perfect and long and pulp no one could mess up celery. But the blue cheese was a watery mess it needs to be creamier, the taste itself wasn’t bad.
Honestly I prefer another place of business.
Dylan Maiani
We had very bad service here, but the wings were good. We waited 20 minutes at the table, were never greeted, had to grab our own menus from the front, and wait to get drinks. It wasn’t even busy. The manager is the one who ended up taking care of us. We only got 10 wings to split and left after one drink because the service was terrible and I never give bad reviews.
Paul Fenochietti
Well if you want good food, find another place. Nothing about the food was good. Ordered boneless wings, Cold,... Hard.... Worst ever. Sent them back. Surprise Surprise, when we got the return of the wings, same wings heated up in the microwave.
We ordered BLT's extra crispy bacon. HA no way that was going to end well. The only saving grace was our server.
Avoid this train wreck.
Bill Drift
The tiny wings were pretty much room temperature 7-12-2019 @ 8:45pm. I don't like to embarrass my family when we're trying to just have a good family dinner experience by sending food back (and after watching the movie "waiting"). I thought the wings at hooters were something that they would take pride in, especially charging $11 for 10 wings and charging an extra dollar for ranch / celery (Which they don't tell you that until they bring you the bill). You don't even get one side of sauce with the wings. I'll let the picture show you I'm not making this up. We were all disappointed and never had any of these problems at any other location.
John R.
Went for lunch today. I have never been there before and pass it all the time leaving the mall. Man now I can’t wait to go back. The original bone in wings were great. Hot and crispy and had just the right amount of sauce on them. And also had a fried chicken sandwich with curly fries. They were also great. And service was perfect. I forgot her name. But started with an A. She was great. Checked on us often and kept the drinks refilled. Great experience. Will definitely be back. Thanks to all the staff.
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