The workers here are impolite on their best day. Impatient with you while taking orders, and their lack of care is evident too. I received my order in the drive-thru and was handed a container with a hole burnt out on the side. I asked for a new one, as I didn’t want my food falling out. The cashier
Well my bbq sandwich looks like some one put a 👊 in it my tray was melted an just over all like the food needs some work but the sweet tea was good
We really like going to this cookout. The only complaint I have on this day is they forgot part of my order. So I walked to the window and ordered more food and also told them about the missing food. They again forgot the same food that was missing from before so twice they forgot my cheesy bites. B
Typical Cook Out. Very clean and modern looking. Very fast drive thru. 40 different flavors of milkshakes with special flavors offered at certain times. Always great customer service with a smile and a thank you. Great prices on Great food. Love the double drive thru! Easily accessible with small pa
Your restaurant in Newport News has the worst counter service I have ever experienced. Only do the people that work here care less as to whether they wait on you or not but they treat you with barely a simple look or word. They're out back they're not monitoring the front so you stand at the counter
The service has been declining for a while now but today has been a new level of pathetic. The order taker was rude over the intercom. Both girls taking turns at the window were rude. Both of these are behavioral problems I expect from the kids up there these days. (Meanwhile they want 15 bucks an h
This place is good but just amazed how sloppy the pit stuff together. I’m willing to wait a few minutes to ensure the food is properly put together
Cook Out has good shakes... LOTS of choices, but don't expect a shake that you can drink with a straw.
Their sandwiches are good, and service is usually too.
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