Worst Pollo Loco I've EVER been too! First issue: I pulled up to the drive through and received no response. No worries, I waited, but after 5 minutes of nothing, I said "hello?" A guy on the speaker says "sorry, I'm the only one doing everything"....WHAT?? I should have left, but decided to give it
This was the most disgusting El Pollo loco ever been at. Tables won't clean you walked up to the counter the area the cooking area filthy counters filthy tables filthy floor filthy trash cans of left out as you can see by these pictures
Long lines during lunch, I read similar complaints. They probably have to staff one more person. The chicken tortilla soup is the business though 🔥
Had the tostada dozens of time. Never was served half an empty shell. Another customer & I had to negotiate getting more ingredients. I kept on pointing to the picture that in the picture the shell is full & that I NEVER got a half empty shell. As a matter of fact I had the picture posted of a nice
Either they close drive through during lunch hour or now close the inside and have the drive through open.
There are so many bad reviews and they are all true. I feel so bad that corporate can’t help the employees and get this running more smoothly. I see how hard the employees try but it really sta
Drive thru was closed so I decided to order curbside pickup since I wasn't dressed appropriately to go inside. I waited 20 minutes and nobody came out. I called the location and they picked up the phone but didn't talk to me. I called back and the same. Pick up but nobody was talking. I could hear t
Check your order before you leave. They gave us rice when we ordered mashed potatoes and didn't even give us tortillas. We saw our order sitting there yet people who ordered after us were getting their orders. The workers were not working well together and the one putting the orders together was
Consistently terrible. And I LOVE el Pollo Loco. The standards at this specific location are deplorable. The chicken is constantly burned and overcharred to the point where I'm literally taking a bite of ash. Chicken cartilage is prevalent and often makes me lose my appetite. At a place where their
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