Very sad. Burnt and uncut food. They did give me a credit, so my review reflects that. However, y'all need to throw out that veggie pasta since no one's ordering it. It tasted like the metal container.
Redeemed my credit, and the food was phenomenal. Best Pizza Hut I've had in a very long time. Great job, guys! Ty.
We have been ordering Pizza Hut more and more frequently over the past few months. While continuing to earn points on their app, we continue to get a lot of food at some very reasonable prices. And the staff at this location has been awesome everytime with our big orders. We will continue to frequent here based on prices and customer service.
Jessica “Jess” Hernandez
+4
Pizza was cold when delivered and it was not cooked all the way both pizzas and bread sticks were gooey and it took almost and hr after it was ready to be delivered will unfortunately not be going back there till they figure out stuff and I love pizza hut just it's just not been the same since COVID food is always cold or undercooked. Okay so updating my review after speaking with Marcus he made it right very nice guy and very professional gave us in store credit and apologize for what went down the day of our order definitely going to give them another chance and from now on just pick up our pizza again we love pizza hut and support our local business here in Trenton! Thanks again Marcus
I love Wing Wednesday. But this order was placed on the mobile app for curbside pickup. I waited in my car for 7 minutes. No one came out with my order that was ready to pickup at the time I arrived. I went inside and saw 2 employees not wearing hairnets nor gloves preparing food in the back of the store. There was a lady behind the partition on her cell phone. 3 other employees also playing with their phones as well. I said hello once & received no response. I said it again a little bit louder, still eliciting no response from ANYONE. I waited a good minute and a half and yelled Hello!! The lady behind the partition (which I assume is the office or their break area). I'm not sure. She finally got another gentleman to come over to counter. Mind you I was literally less than 6 feet away from several employees and I was blatantly ignored. I hate to see how long it would've taken me to get curbside pickup!! Don't make the same mistake I did. Pleased 🙄🗣️
The employee (a young guy) had a very nice personality. The order was perfectly done. I was impressed. Not always the case.
Even though there was an issue with my order from Door Dash, the general manager, Alissa, was absolutely wonderful! Without hesitation, she redid my order and called Door Dash immediately to talk to them about the situation. It is hard to find supervisors like her. Definitely will go back, but will be picking up my order instead!
samantha Pendergrass' Brenner
+5
I absolutely love Alissa.
She is such a hard worker , always making sure our pizza is hot and ready. What a great manager you have running the store. Clean , organized and such a friendly face when we come in. We will definitly be ordering again.
Food arrived FAST! And HOT on a Saturday night. 2 pizzas were ordered as pan, but hand-tossed arrived. Also one topping missing from 1 pizza.
I called and manager was really professional and nice. Gave us a $10 credit for our next order. Taste is great!
I dont know whats happened here in the last year, but I bet 8/10 times I get Pizza Hut now - I now drive 25 min from Hamilton to this Trenton store. The quality, speed and consistency of my orders have improved DRAMATICALLY. Whoever is responsible for the turnaround....Thank you!
Fast and friendly service.
Food was perfectly cooked and served with a smile.
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