EXCELLENT CUSTOMER SERVICE at Waipahu Papa Johns!!!! Lesley, Amanda , and entire staff is an example of the what every customer should expect when visiting any business.
*Friendly
*Respectful
*Patient
*Professional
Its not easy dealing with customers all day/night but you folks make it look easy. Good job
Used app to order. Easy use. It also tracks status of your order.
No more lost or late orders.
Excellent location. Just zip in and out from waipahu road. Plenty of parking.
The sausage pizza was great. Because we had ordered half and half, and had to pay as if we ordered a full pizza, we joked and asked if we could take the full portion of topping and put it on the half. What do you know. They did.
For those of you who don't know. They charge for toppings. Now if you order half n half. You get only half toppings but still get charged as if it was a full pizza. So if you ordered a full pepperoni you would get sixteen slices of pepperoni. If you asked for half pepperoni, you only get eight slices. So instead of two pieces of pepperoni on each slice, I now get FOUR!
I had to drop one star for, no pepper flakes, pramesan, and garlic sauce. Still had pepperoncini. Yum!
This is our go-to Papa John's since we moved from town some time ago. The staff are always friendly and the service is top notch. If there are any issues with our pizza (it's rare), the managers on call are always willing to replace or provide credit for future use. Mahalo nui to the staff and management at Waipahu Papa Johns for always delivering the best pizza in the area.
Always loved Papajohns Waipahu. My last review was based off of their delivery service through door dash. At the time I was not happy with the service, but I gotta give credit where credit is due. They really stepped it up and I am happy with their service. I hope this trend continues. Great job đź‘Ť!
If I order one pizza, it is always the works!
I ordered from different locations on this island but for some reason Waipahu location is my favorite.
The staff was in general friendly and nice at any location but the taste of pizza from Waipahu location is my favorite. I think the sweetness of the sauce and how inviting the pizza look like, made us eating couple of slices after we open up the box on the trunk of the car.
We were so embarrassed that we had a friend over and we barely left him two slices to share.
It was yummy!
Thank you Papa Jones Waipahu!
This location was a much better than I anticipated. I have not ordered from papajohn for over a year. The cheese was melting. The staff seems nice. Only downside is parking. It was a little small and most likely the cars belong to staff. Make it a little harder to carry out.
Great customer service. They made 11 boxes of pizzas in 45 minutes and helped me bring it to my car. Even offered a ton of napkins and plates for free.
If you want your pizza quick like I got them, ask them if you could pick it up rather than deliver.
I ordered 2 The Works pizzas with extra Pepperoni! This time it didn’t seem like it had as much toppings on it like the last time I order these Pizzas! I was a little disappointed with this order! The good thing is it was Wednesday so I got the special price! Hope it is better the next time I order it!
After moving back to Hawaii and having Costco RIGHT THERE, we've kind of moved away from Papa Johns. On occasion though, we order up a couple pies from here.
This location is tight next to the Shell gas station across the park. The staff here is always on it. Every time I have ordered a pizza from here, my order was fresh, awesomely made and most importantly, CORRECT.
I think if the price was more competitive to Costcos we would probably chose Papa's over the other pizza joints.
I kid you not, this team just delivered the most picturesque form of a pizza. When it was delivered, it was done with the utmost professionalism. The pizza tasted as good as it looked too (BBQ Chicken well done extra cheese). This is my second time ordering from them, first time was okay, this time made up for it completely. Bravo.
It took over an hour to have my pizza delivered on a busy Saturday. I was a little annoyed while waiting, but this store really owned the error and made it right.
The driver showed up with a free pizza coupon – followed up by an apology postcard and yet another free pizza coupon. Neither of which I was expecting or demanding.
In the restaurant business, some days you are shortstaffed, some days machines break or you just get rushed by customers… The important thing is how you handle disappointed customers during those obstacles. B+ 🍕
Web Wednesday is the best day to order pizza. 2 Wednesdays a month we order pizza because we have a meeting. Large specialty $11.99! GREAT deal!
I was having problems with an online order.Tried a few times to no avail. Ended up talking to a stand-up, night- manager by the name of Christian, who listened to my dilemma, then took care of the problems himself there by satisfying the customer....me.
Great place ever ate. Workers are harder than you think. Take care of you equally and be happy to be working for you. Respectively Alrighty for the neighborhood they have been called out for their own health and safety concerns about how they feel about their lives and their families and how much you need help thank you very much
Lesley delivered my order tonight. She was very professional and polite. I will oeder more from waipahu store because of her. Mahalo very much Lesley
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