Cynthia Austin
I am currently waiting for my food to be ready, but was so impressed with the woman working the front counter, her name is Sophia, that I wanted to write my review right away. She really went the extra mile with her upbeat attitude and friendliness. I can hear her laughing and joking with customers as I sit here writing this. Best customer experience I have had in a very long time. I felt that the food was very reasonably priced. I noticed some of the other reviews complain about sizes. I do think the burger was smaller than what we are generally used to getting, but I was filled with my burger and fries.
L.L. Cool J.T.
I usually enjoy places like this but this one is, I don't know, not bad. But depending on the cashier and the cook, your experience will vary. My first time there I only had two complaints. One; the burger was a bit on the small end. Two; the french fry to burger ratio was off with the stupid amount of fries they gave me. My second (and last) time there, the cashier was snippy and complained about her work a lot. Apparently she didn't realize getting into food service meant dealing with a lunch rush. This time I was given a small burger and hardly any fries. And easily the deal breaker for me was the soda. She had filled the cup with about 20% root beer and 80% water. I nearly went back into the mall to slap her for that. So yeah, this isn't a place I could recommend. There's a Five Guys downstairs, just go there.
Veronica Fausel
I love melts and cheese so much. Their buffalo chicken sandwich is the bomb. I don't like blue cheese but they are happy to put in a different cheese. The staff are also friendly. I remember when they first opened and they just had paper up showing what they had. They have updated their menu board and are still as nice as the day they opened.
Shannen Oesterreich
I cannot believe how incredibly well served I was just a few minutes ago. The woman behind the counter was Sophia and she was a delight who went out of her way to not only welcome me, but make me feel important and create side conversation. The cook was extremely pleasant, as well, but I didn't catch his name. Whoever is managing and hiring for Melts and Cheese is doing an incredible job and will have to work hard to keep Sophia from being recruited.
Jenni
Super good burger and mac & cheese!! Sherman who took my order was super friendly! Rose and Sheron were also working and were very nice. :) Will definitely be returning.
Michelle Hardy
Very disappointed!!!! Front counter person spent a lot of time yelling at the cook staff and complaining about how bad things were going and it took 20 minutes to get french fries and fried pickles. It took so long that I told the counter person I was going to go get my other food and I would be back. I went to two different restaurants and got food for myself and my son. Then we returned to get my daughter's food (the french fries and fried pickles), and while we waited she went to take ketchup for her french fries and the cook yelled at her from the kitchen and scared her. He said "hey, hey, hey ketchup is only for paying customers...put that back." Ummm, she was a paying customer and she was standing right next to me. When I told him that he never apologized or anything. We will never return there again!!!!
Itzel Bustamante
The wait is a little long but definitely worth it! I loved everything about my order. They didn’t have onion straws for my chipotle burger and that made me a little sad but cook was very nice about it!
Joanne Thiede
I was very excited to see this place added to Mayfair's food court. The service was friendly. There was a little bit of a wait for the food but it was made to order so it was worth it. Fresh and delicious! Can't wait to try more sandwiches!
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