Jess Jones
Delicious Iced Matcha Green Tea latte, as usual!
Friendly baristas and staff.
Used the drive thru this time and employee was especially friendly and helpful.
We will be back!
Valerie Laubenheimer (Valerie)
HORRIBLE EXPERIENCE
I tried to order my drink on the drive through and the person I was talking to was rude and not know what is she doing. I tried to tell her it is not what I wanted to order but she insisted ordering me that drink and said don’t worry I will make it the way you want. I ended up get the wrong drink and pay more for what she ordered me. I could not believe that they don’t let their customer order what they want and how they want it. I came back to the store and tell them what she did and they blamed it on me without knowing the story. The guy was in the store I am not sure if he is the manager . He was talking to me disrespectfully and he was so arrogant. He does not feel sorry or apologize for how bad his staff is but blaming on me that what I order is wrong . I normally never want to complaint . I own my business and I don’t need to get a FREE COFFEE. I just want them to get me what I want. I am a coffee drinker so I know what I order. I usually get the same one every times and I understand different Starbucks makes the coffee a little different even though they use the same recipe. However for them to purposely change my order and charge me more for it , It is ridiculous and and not professional. Wonder why I am up here seeing all 1 Star review on their google. I wish I could give them a 0 star if I could. Well I will never come back .
Erika Neuendorf
Same drink 3days in a row, each time they made it different. Not bad just different. The drive thru is where I have to knock off two stars. All 3 visits here were at different times of the day but it didn't change the fact the line moved very slow for a Starbucks. About 10-15min in line each trip!
Jeremy Riese
Came through the drive thru for breakfast. They were busy which was no surprise. It took a little longer than I liked, but the staff was friendly and kept me apprised of the delay. That made all the difference and kept the experience positive.
Bella Ratatat
I got the Mocha Cookie Crumble Frappuccino along with a Ham and Swiss Croissant. They were both very good! The line through the drive-thru was long, but fairly manageable.
Michael Reinders
The layout of the store is decent. Service was efficient. The acoustics were pretty good. Easy to speak with someone at my table. Came with a friend.
Eric Pearine
I made a mobile order, and the lady hands me my drink and says “the food will be right up”. So I wait, and wait, and wait. I waited 40 mins for my stuff, so I go up to the counter to see what’s the hold up. I show them my order number and stuff. Come to find out, my food was sitting in the counter the whole time, and the airhead they got calling names either purposefully overlooked it, or was just plain stupid.
Plus their parking lot is ridiculously small for the amount of traffic they have, I had to squeeze between this huge box truck and another car to leave. Avoid this location!
Hannah Voros
If possible I would give it a 0.
I understand people are running late but I showed up at 5 am when they all open at 5. I did a mobile order and called because at 515 no one had responded to the drive through window and was met with hostility and rudeness.
If you’re running so far behind make a sign to let people know!
Unacceptable
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