Daniel Bennett
Ordered from this location Sunday 02/27/22 in the evening. Ordered my usual 50 wing deal paid online. Received a call that they could not give me my exact order. Which was all flats that you pay extra to have. Reasoning that they won’t have enough for the rest of the night. (Not my problem) if I pay before the next person those are mine. They offered no compensation for the mishap if my family dinner. I requested a cancel and full refund. I was promised a full refund immediately however when I reached the location it was all of a sudden impossible for my refund. I asked for the district managers number (Matt). I called the next day to speak with Matt, left a Voicemail and still have yet to receive a call back. I also put a formal complaint in the Wingstop corporate website and still nothing. Let’s also mention it is now Thursday 03/03/22 and I still have not received my refund on my order. Definitely would not recommend this location. I have ordered here for several years and have seen many mistakes that I have turned a blind eye to but this is getting ridiculous.
Erica Breitrick
I spoke to GM Bertha to arrange for my large group of 10 dining in to celebrate my daughter's birthday. I ordered the 75 pack. Bertha said I could bring in a cake, and offered to provide plates, forks, napkins and cups. When I arrived she had passed all the info onto the evening staff and they treated us so well! They let us put 3 tables and chairs together. Brought the food to us timely and hot. Aniya & Z even came and took our trash away. Excellent service all around! Thank you for helping to make my daughter's birthday special :)
Joseph Coleman
Place an order for simply 10 traditional wings, Louisiana rub, well done and another well done. That means extra extra crispy and longer in the fryer, however... I get my wings and they aren't even close to being well done. You'll never ever have this problem at JJ's chicken. Wingstop used to be my spot, but now the chicken is not cooked to a crisp let alone the customers liking. What happened to Wingstop????😤😖😡
Fontanez Julio
Online order receipt said 23-28 minutes. I arrived 30 minutes after placing the order. After waiting in line and asking for my order, I was told it would be about another five minutes. In fact, I waited another 30 minutes before my name was called. Get home, open my bag of food and my order of chicken tenders was missing and the food was cold and I only live five minutes away. The store was incredibly busy. 3 employees, one was actually quietly working, two others non stop talking. That normally wouldn’t bother me but now that I’m home and I didn’t even get food that I ordered, I’m pretty annoyed. Long wait, poor service, missing food and it wasn’t even hot. Trash.
Bob Fabian
I ordered online and for some reason they took the money but the order never went through. They said sorry and said they would rush my order. Ended up waiting for 45 minutes for my food. If that wasn't enough my order was messed up when I got home. Don't know if I will ever go back. When I complained directly to the corporate office they offered a free fries with my next order. You gotta be kidding me.
K Price
I love love love this location the management and staff is amazing my order is always exactly like I ordered and on time !!! Thanks guys I really appreciate you 🙌🏽🙌🏽
Kayla
Placed an online order at 2:45pm for pick up at 5:45pm. Arrived at 5:50pm when I got home opened my order everything was ice cold and fires were cold and soggy. Called the store spoke to manager and was told that the food was made at 2:45 when order came in. They did not look at pick up time. Still have not received a refund. The fact that the food was sitting on the shelf for three hours and when I came to pick it up they gave it to me like it was just made is very sad. Put my family at risk for eating spoiled food.
Monique R Lock
The Store Manager for the store at midtown Wingstop in Milwaukee, is very rude , have the employees Charging people for large sizes when they didn't order it, trying to hit on the young men, making lude and illicit comments demoting people for unknown reasons, firing people with no explanation changing some employees hours. His name is Jose TONY Santos and no one in the store not even so called Management can give you the number to corporate..This has got to stop
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