Justen L
If I could give negative stars for one place on google review, Chipotle in West Chester would be the one! You can’t even order a quesadilla in person because they want it to be an online order. Going off of that, they only accept EXACT CHANGE, down to the penny. There is no coin shortage, this place is just corrupt and the employees are disrespectful. They don’t focus on the customer in front of them; they make you wait while they do online orders. The most important thing is that this Chipotle does NOT keep their area cleaned. Especially after covid, people should feel safe with what they eat and this picture does not show it. Very disappointed with this location and the franchise. Do better Chipotle
Andrew Hiller
100% DISAPPOINTED. You should be embarrassed at how disgustingly over salted our food was. Half my coworkers couldn't even eat their food. Quality control is nonexistent here and you've lost a customer for good. Even normal salt here is too salty and now this. You can be more natural all you want but with that amount of sodium, you're sure to kill someone sooner or later. Manager should be fired asap. Along with regional director. You should all be ashamed.
Nicole
I’ve been to multiple chipotle locations and this one is by far the dirtiest I’ve seen. I got food to go this evening and made jokes (but also was serious), if I get sick from Chipotle this will be the day. Along with being dirty, it didn’t seem organized at all. If I wasn’t in a time crunch, I would’ve left after seeing how dirty it was.
If I had a “do over” I’d pick another place in west Chester to grab a quick bite to eat tonight. My fingers are crossed that my food was cooked in a clean area and I don’t get sick. This is my first, and last time at this location.
Zachary Riegner
usually it’s a good experience. sometimes it’s filthy in the dining room. also the freshness isn’t that consistent. When i grab it at night it doesn’t slap as much as it does when you guys are open for lunch. Oh well.
Lauren Thompson
An employee went outside twice and came back inside never washing her hands. She went straight to handling food on top of messing in her hair where food was being served. No hair nets and everyone not wearing gloves. When I got home and ate my food my rice was hard like I had the bottom of the pan. THE EXPERIENCE WAS HORRIBLE
Crystal Ondo
Food was great and service friendly. We ate on the outside patio area which was a little untidy but otherwise enjoyed our meal here.
Cindy Rieger
I love Chipotle. But this place seems dirty and poor leadership. Every employee during lunch behind the line, about 6 of them, today wore their masks below their noses. What's the point of wearing a mask if u can't cover your nose? Do better.
Jessica Gadebusch
This restaurant has very rude people who work here they always have only online ordering as soon as you walk in the restaurant. The manager is never there and whenever you call for help they don’t even pick up the phone! The bowls are half filled even when you order extra stuff. They are rude about asking for extra and tell me that they are almost out of everything every single time I come in. You can never get queso or guacamole there because they never have it as well as the chips are almost always stale. This place is a disaster.
Carrie Engeman Sandler
If you are GF, you need to come here. We said we were gluten free, the gentleman immediately turned around, took his gloves off, *washed his hands*, put on new gloves. The next person on the food line asked if we were getting any veg, I said lettuce, shredded cheese and guacamole, he reached into the fridge and pulled out brand new, unwrapped containers of all three and served us from those. And he knew how to put guacamole on....lol So, kudos to the entire staff that was here today, they all rock!
Annette Gattone
The filthiest place I have been to in a long time. Trash overflowing in the trash cans, no untensils, dirty tables, disgusting! Plenty of workers milling around but no one sees what needs to be done! Floor, walls, ewww dirty dirty dirty! Place needs a good cleaning from top to bottom. Will never eat there again.
Terry Morant
This location constantly runs out of stuff and tonight, no veggies, no guacamole, and no cilantro lime rice........really!
Michael Davenport
Music was way too loud. But I enjoy their food and especially the chips and salsa.
Laura Palmarino
You guys rock! I have celiac, and you guys were so friendly and helpful. I appreciate it and the food is great!
Janice Memory
Love chipotle. Good food at a great price. Can't go wrong!
Jennifer Green
We love the food, but last night the wait was ridiculous and they were out of black beans, mild salsa and chips! You know it's going to be busy, so stock up it least on your popular items
Gretchen Grant
Reassuring: using Special Bleach.
More reassuring: giving all employees paid sick leave so they don't feel like they have to come in when they're sick.
Lisa Seltmann Pursel
Had lunch at Chipotle in Exton the other day. I'm amazed after all the bad press that this chain has had, that any and all of this could happen - in 1 visit no less.
First a sign is posted. "Carnitas currently being served but do not meet our no antibiotic protocol.". OK, I'm getting chicken...next...
My bowl is fixed and I am informed, "BTW, we are out of forks.". Really?? At lunch time in a restaurant??? Walmart is down the road. Go buy some!!! OK, I'll use a spoon...next...
I get to the register....they are swiping credit/debit cards on an old school imprinting machine. They are piled next to the register, in plain sight, within arms reach of any and everyone! I point out to the young man at the register that in this age of identity theft, I am not comfortable walking away with my credit card info laying on a public countertop. He replied, "I'm trying to keep them covered". Having no cash in my wallet, I reluctantly walk away in disbelief. Next..
I went outside to eat my lunch with my spoon and a woman walks out talking to a friend saying, "If I knew they were giving free meals when you are using a credit card I would have used mine! I guess they ran out of slips!
OMG, what a disaster of an establishment!
Lonnie Cooper
Oh myyyyy
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