Gracyn Towler
Will not be coming back here again. Recently came here with my family the other night about 30 minutes before closing. The girl at the window name was ‘Kristina or Kristene’ and was horribly rude. Walking up to the window there was a group of teenage guys, who all got water ice, custard etc. before we stepped up to the window, very loudly someone yelled over the speaker above, no more custard not more sprinkles. So random? I asked if they were out and they said no we aren’t serving it right now only water ice. My daughter was devastated. Not sure why 30 minutes prior to closing, they take something off the menu. I’ve lived in this town my entire life.. always have come here and live a few blocks away and never had this. The worst part is the girls behind the counter seemed high school aged as well.. making it a joke of some sort to not sell custard? But served it to their friends ahead of us. Super strange and put a bad taste in my mouth. Love Rita’s… but maybe train your staff a little better please. Until then I will not be coming back to this location… so many other good desert shops in this town, this one isn’t worth my money.
Ethan Kendall
Won’t be back. I understand lines and how customers can be rude at an icecream store but it’s never supposed to be the server. We were simply standing by the second window on the curb because the tables were taken and the lady yelled at us to leave for standing on the curb because who knows why. we assumed she needed the window… but when leaving a group of ballet girls then stood in the same spot. We were kicked out and off the curb for no reason and very confused. Wouldn’t recommend.
Coop
Very nice I’ve been here multiple times they have a ice cream and dog treats in the cup for dogs. Very friendly owners and staff. Accessible for all ages and size. Where many seating options are not accustomed at a lot of outdoor places but they are here! Recommend anybody come here super friendly and if you’re in West chester or any other place by a Rita’s because they have a franchise business you should come to a local Rita’s! And the water ice and custards and everything there is AMAZING!
D Lyons
Place is on point! And if your getting delivery bags are stapled shut!
Alton Lyter
Skip this one and go to Malvern. The custard sizes are too small compared to other stores, the short, dark-haired girl needs to speak less about her “f##king Dad” and actually realize she can be heard by people standing in line. Just barely organized chaos at this place. Just keep driving and go to Malvern.
Isabelle Masunungure
Fast wait time, and the customer service was good. Also their gelotos are amazing🤩
Dan Mattleman
I was hungry and I had gelati and also a separate water ice (cream ice technically). Good gelati, coffee custard with vanilla water ice.
Danielle Rutter
Avoid going at lunchtime, there's only ever one older lady working and she doesn't know how to make any of the items on the menu. Still gave 3 stars because the ice is good. Just don't order anything else or you'll just get the ingredients in a cup, not mixed. (This was supposed to be a blendini)
Lisa Gallo-Swan
They always have what I want. The people at the counter are super friendly! #goodvibes
Elizabeth Douglass
Yumm! The perfect treat for hot Summer days! We love Rita's
Stevie Rem
Great ! They gave my dog a biscuit in his custard cup so cute
Dara Colarusso
My gelati tasted like plastic, very disappointing.
Maria Ball
My only complaint is they NEVER have VANILLA water ice?!?!
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