Cold Stone Creamery - Westwood - Photo album

My co worker & I absolutely LOVE Cold Stone! We wanted some ice cream on our 30 minute lunch break. This place is less than 10 minutes away from our job so we assumed we’d be able to grab ice cream on our break and return in a timely fashion. Well boy were we in for a surprise. We waited over 15 min

I ordered the birthday cake remix ice cream in a cup. The guy did a terrible job. The cake pieces and fudge pieces where mix and chopped so much that it looked like a bunch of slob in a cup. I should have declined, and left the ice cream there. I wish I would have taken a picture, but I had to rush

This place is ridiculous! They don’t open on time. I came here at 12:00pm which is the time they are supposed to open and the door was locked and the lights were off. Waited around another 15 minutes for them to finally open and I get inside and they tell me they can only do plain ice cream right no

Today I ordered through a Uber eats and I received half of my order and only received one ice cream out of two. I called cold stone and the gentleman on the phone with me with so helpful and sweet and I had ordered again and he sent me a small note along with a couple of toppings and I was so thank

Horrible service! I ordered a signature ice cream flavor and told the girl making it all the mix ins to put in. She did this with so much attitude..eye roll and all. Then when I tried to ask to speak to a manger, she said that he wasn’t around. Also, they were suppose to close at 11, but one of the

Yum! The young lady who took care of me was very sweet and helpful. The store was clean and was not too busy at the time of my visit. When you've got to have a great summer ice cream snack, this is the place to go!

My family and I have been enjoying cold stone ice cream for many years now, but today’s experience was a different story. 1st, the portions were very small, barely reaching the top of the cups see photos attached. To add to that, the service by the 2 teenage employees was horrible and unprofessiona

The Westwood Cold Stone Creamery is outstanding. The store was clean, my order was completed on time but what was outstanding was the customer service. I spoke with Sal to order a birthday cake for my daughter, he was knowledgeable, detail oriented and customer service focused. He is a true asset t