New order system is horrible. They are standing there and won’t talk to you, you have to use a touch screen that doesn’t get you all the options. Menu is not structured well in the touch screen system. I started asking if I could edit stuff, she looks at me and states, “you have to use the screen”
This is by far the slowest and worst drive through experience I’ve had. The touch screen you order your food with is difficult to use if you want to customize anything on your order, which is the whole purpose behind a Subway style restaurant. After waiting in line for over 30 min in the drive throu
The new screen order system is abyssmal. I typically get two different cheeses and put my onions between the cheese before extra toasting my sandwhich. Cant do that anymore. System probably works fine for basic stuff, but its not what subway was known for of it having it your way.
New order machines make your order not the way you like it. I asked for light mayo and they put extra on it, it was so messy wasn't worth the money anymore.
I asked if a sandwich had certain meats before I ordered and then I got something different
I very disappointed, because I did not get any food! You cannot talk to anyone. You have touch a screen that everyone touches. You can only order one sub and pay at a time. You have lost your one on one customer service, and I don't think I will be back. If all your locations are going that way.
Kiosk only inside and out no personable feel indoors from the staff. The bread is crunchy and awful. What happened to having soft bread? If I wanted a toasted sandwich I would order one. Would not return to this subway in the future.
Bread is hard and burnt only asked to be heated, long wait times.
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