Jeff Schnell
New order system is horrible. They are standing there and won’t talk to you, you have to use a touch screen that doesn’t get you all the options. Menu is not structured well in the touch screen system. I started asking if I could edit stuff, she looks at me and states, “you have to use the screen”…. But then I start taking to her her as she is making it for more/less for toppings and she basically then asks me each item as though we were ordering the old way…. So…. You just wasted 5 min of my time trying to figure out that “wrap” doesn’t have a section… it’s under Sandwiches and then you can select wrap….
The whole point of walking into Subway and ordering a sandwich is the ability to sit there and custom make a sandwich.
To be fair, I do not know how long subway has had this touchscreen in place here at this location because I haven’t been here in probably 6 to 9 months… it will probably be that long or longer before I am back.
Wrap itself was smallest I have ever had at a subway. I had to keep asking for more toppings.
Matt Moore
This is by far the slowest and worst drive through experience I’ve had. The touch screen you order your food with is difficult to use if you want to customize anything on your order, which is the whole purpose behind a Subway style restaurant. After waiting in line for over 30 min in the drive through when I got to the window the person didn’t even apologize for the wait. I will never go back to this Subway again possibly any Subway for that matter and I highly recommend others avoid this place as well.
Raoz Spaz
The new screen order system is abyssmal. I typically get two different cheeses and put my onions between the cheese before extra toasting my sandwhich. Cant do that anymore. System probably works fine for basic stuff, but its not what subway was known for of it having it your way.
J. Coates
New order machines make your order not the way you like it. I asked for light mayo and they put extra on it, it was so messy wasn't worth the money anymore.
Saw boi19
I asked if a sandwich had certain meats before I ordered and then I got something different
Eileen Chaffee
I very disappointed, because I did not get any food! You cannot talk to anyone. You have touch a screen that everyone touches. You can only order one sub and pay at a time. You have lost your one on one customer service, and I don't think I will be back. If all your locations are going that way.
Jane Lee
Kiosk only inside and out no personable feel indoors from the staff. The bread is crunchy and awful. What happened to having soft bread? If I wanted a toasted sandwich I would order one. Would not return to this subway in the future.
Brandon Daugherty
Bread is hard and burnt only asked to be heated, long wait times.
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