Cold Stone Creamery - Williamsburg - Photo album

HORRIBLE CUSTOMER SERVICE FROM This girl with no hat . she was veryyyyyy rude . She dropped ice cream and lied that the flavor I wanted would no longer be available today. I left and came back to see that the flavor was restocked and serviced . Madison and Graham were friendly … but she was rude. HU

First let me start by stating whatever managers that should be working need to give these 3 young ladies a Big Raise! $9 and lower isn’t the standard for girls to be working without support from a leader. They should be given the managing position because they did a amazing job considering how busy

When you have 15 minutes left in your time to close and can't take anymore orders, thats no problem but when you scream were closed as soon as the door opens you're obviously emplying under skilled teenagers with no customer service. The type service for a ice cream shop isn't high however this rude

This brand should not be associated with this franchise location. The owner was beyond rude. Have not and will not spend my money there again as long as this one is owned by the same person. And this is coming from someone who loves the Coldstone brand. Save yourself the frustration and go to the ic

Super nice and helpful staff (they helped me to get exactly what I wanted at the best price). Would definitely come back again in the future.

Ice cream is very good but the prices are very high. $22 for two people (one small and one medium) is a little crazy. Not all cold stone locations are this expensive.

We had an order to pick up for my daughter's birthday. They have listed on their door and google that they open at 12. We waited for 20 mins and called twice and got nothing. There was nobody there. No lights on or anything. This was absolutely unacceptable..We had placed the order days prior and we

It is Sad this is my favorite place and I cannot get good service lately. The ices team is great but the leadership don’t know how to mange it. I ordered 2 of the biggest sizes of a certain flavor of ice cream with the same topping yellow cake, after one of the owners or manager started preparing i