The service is excellent here. There was a tall black guy ...don't know his name, working, getting orders prepared. He was very friendly and customer oriented. It was busy but he was on top of the orders and moved quickly.
My order and my group of friends orders were all correct. He thanked us for coming there and insisted if we needed anything to let him know.
This is how service and attitude should be but unfortunately in these days that's hardly the case. But when you do come across service individuals who are customer focused its very positive & refreshing.
Needless to say I will be coming back to this location.
I love their bagels. The cinnamon sugar ones didn't taste too good the second day. I would only get one if you are planning on eating it the same day. The Herby Turkey was really good. Would recommend trying one for yourself.
Rockstar Sunday morning crew. Thanks for delicious sandwiches made expeditiously with precision .
Bought some overpriced bagels through a home shopping network. Supposed to be the real thing from NY. Not so much. I was born and raised in NY and Brueggers bagels are far superior and very close to a NY style bagel. You won't be disappointed. Also reasonably priced and great coffee as well.
Great bagels and coffee. We visit Bruegger,'s often when in Willoughby, OH
I’m not one to be IMPRESSED very often, but the customer service at the Willoughby location was perfect. Since the employees have to wear masks it can be difficult to understand what they are saying. I must have said “pardon me” at least three times because I couldn’t hear. The tall red headed woman who serviced me was very patient, polite, and knowledgeable. She made sure I had everything I needed. I will definitely be going back just because of her customer service! Oh and the bagels were delicious and fresh as always.
Brueggers bagels are delicious. My favorite are the plain & sesame. They have wonderful bagel sandwiches to eat as well.
Ordered online today; ready when I arrived. Farmhouse breakfast sandwich and Hazelnut coffee.
Love going here for breakfast! Some days you may find a wait. They so something special around the holidays which is fun to mix it up. Bagels are delicious and best when just done. Not a coffee drink but I'm told their coffee is pretty good.
Brueggers was awesome. Went there this today for the first time and had an excellent experience. They nailed my cinnamon sugar bagel, the cream cheese was excellent. They did have an issue making my second bagel but when asked they quickly made everything right! Couldn't be happier with the service! Thanks!
Always happy coming here. Whether it's a smoked salmon bagel with capers or picking up a box of fresh baked bagels for our morning meeting you cant go wrong here in regards to bagels. Service could speed it up a bit but I like to think of it as them taking time on their craft.
Love the staff. Supper friendly and efficient.
Nora greeted us very nicely as we walked In and prepared our order with a smile!! Very good bagels and nice, kind, and quick young ladies working and the order is always out quickly
Staff was very friendly. Food tasted pretty good (the farmhouse and the brisket egg bagel) WARNING: The sandwiches come cut in half. Had to learn that one the had way. :/
Each staff person makes the menu sandwiches differently - so it's a little inconsistent but overall good.
I love their bagel sandwiches! They are a little pricey, but worth it. They are much better than Panera since they make their bagels like bagels instead of bread shaped like bagels.
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