Wow! What a tasty experience! I got the new York steamer and it was great! Jan is the owner operator and helped me personally. She holds high standards for her business and her staff. I will be back.
Classic Firehouse Subs experience with exceptional staff!
Firehouse subs is a weak spot for me, as I love the hot, flavorful, melt-in-your-mouth subs that Firehouse provides. I don't have a Firehouse in my hometown, so whenever I'm abroad, I almost always stop at a Firehouse when I see one.
I also love that Firehouse donates their profits to local fire stations. The entire company does amazing work.
I've been to many Firehouse Subs locations, but the staff here were uniquely and exceptionally caring, kind, and friendly. I wish I had gotten some names so I could give recognition, but whoever is in charge of the staffing here definitely has an eye for people skilled in customer service.
My sandwich was hot, flavorful, and very well-made. Firehouse Subs pickles are to die for.
This Firehouse Subs location is a wonderful one to stop in at. The employees are awesome, the food is delicious, the location is clean, and the atmosphere is classic Firehouse Subs. Highly recommend!
Decent place to get subs in the area.
8 months after my first review the review went from 3 stars to 5. The place is cleaner and the food is prepared better. Great place to get subs in Wilmington.
The food is always delicious. Service is just as good as the food. Love it!
I had the medium Italian sub. It was freshly made and it was a nice blend of flavors with an above average amount of deli meats. The service was spectacular and I was made to feel appreciated by the ownership and staff. I will be back, probably around this same time next week.
I was impressed with this Firehouse location on my last visit (though I'm not sure I've ever been to this one before). The staff were very friendly, firstly. Secondly, they offered me a drink carrier AND a box to carry my food out. I ordered three meals, and all of that was very helpful, since I was by myself. They have a Coke Freestyle machine, so there were lots of drink options. The food was great; I ordered a steak and cheese and it was good. I tasted some of my son's grilled cheese, and it was good, too. I was pleased with the visit, and made a point to come home a write a Google review about it. Thanks for the great service - it really makes a difference!
Ryan Loves Animal Crossing
+5
Love their sandwiches and their service. The owners are so nice and work hard with their team members behind the counter, like a leader should. The sandwiches are delicious and prepared well and to order quickly. The Coca-Cola Freestyle machine is great. The sandwiches can be a little pricey, but that's a chain-wide thing and has nothing to do with this local location. Love this place.
Firehouse subs, all locations in wilmington and leland are superb in customer service and food quality!! 15 years of experience with the franchise!
I call in my order, so there's no waiting when I arrive. Staff has always been polite and helpful. My family loves the meatball sub. ❤️
Great sandwiches. For real, they're so good. Bonus hot sauce options. Staff is polite
Emma took my order and the order accuracy was wonderful! Our subs were amazing and Emma was a great host for our order taking! Thank you Emma and the firehouse sub crew for always making us the best subs I’ve ever had in my life
I stop off at this location at least twice a month. The subs are always great and my order is always accurate. I've received nothing less than great customer service. I will definitely continue to visit this spot many times to come.
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Great sandwiches! Everyone in my family has their own favorite "specialty sub" that we like to order whenever we feel in the mood for a good sandwich. I'm partial to the club myself, but the NY steamer is good too (as well as all the others, presumably!) It seems like its pretty easy to order online, but its just as easy in person, and only takes them a few minutes to make your whole order (depending on the amount you order, and other special instructions, etc.) One thing to note though, is that the "small" sandwich size is a joke! My mom wanted one once because she's not a very big eater. WOW is that thing small, you could probably eat it in 3 good sized bites. Even the staff asked me to make sure, but its what my mom ordered, and we had never eaten there before, so that's what we got, but it was definitely smaller than in the pictures lol. Definitely get either a medium or large, as the price differences arent all that much. Havent disappointed me yet, so if you've just finished grocery shopping or are just in the area and feel like a nice sandwich, stop in!
I love the Italian Sub "fully invested", glad there are 3 size sandwiches to fit any appetite. I really like hot sandwiches, where the cheese has melted into the meat and all their sandwiches are prepared hot. Yummy!
Firehouse Subs is always amazing! The staff is really friendly and they have a great owner! I usually get the Turkey Bacon Ranch and I've never been disappointed. Great Subs!!!
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