Reviews of Wendy's

Horrible Service !!!! Horrible Management!!! I purchased a $5 Biggie meal via drive thru. When I got home to eat my meal the bread was Hard as a Rock, not to mention fries and nuggets were ice cold too! I called the manager ( Gracie) to advise of my issue so I could return the meal and receive a Refund. Once I arrived, Gracie apologized and proceeded to give me a refund. I asked her to throw away the meal that I returned. She immediately changed her tone stating, “I can’t throw that away for you.” I’m puzzled at this point not understanding the logic by not taking back the food. Needless to say, I was not happy about her refusal to do such a simple task of Throwing The Bag Away so I pressed again. She says, you can throw it away yourself. I was floored that she really was refusing to throw away the poorly prepared food that she sold to me, and now I’m returning. I let her know that I have already been Inconvenienced and that I refused to take the trash home with me… furthermore I stated here are your choices, you’ll either throw it away now in a civilized manner, or you’ll have to throw away if left in drive thru line. Only when I basically had to stoop to her level did she decide to take the bag. Oh and she snatched it from me! Her inability to be decent was very disappointing. Secondly, sometime in March soon after they Re-opened (after construction of new store), I ordered food via drive thru. While in line I heard a noise that led me to believe something happened to my tire. I got out to look at it; at first I could not see anything wrong but once I drove off, I could feel tire was not driving smoothly. I called and spoke to a manager- advising her what happened and that they may want to check parking lot for nails that may have been overlooked. The managers immediate reaction was “ we cleaned parking lot for nails and screws already.” Not once did she apologize or even acknowledge my frustration of having to buy a brand new tire, or even admitting perhaps a nail was overlooked. I asked for the head manager to call me, I left my number but Never received a call from anybody. This matter was poorly handled to say the least.

We donated about $5 tonight to Wendy’s. They forgot the chili and no sour cream for a sour cream and chive potato. You can build a nice new building but if your staff isn’t trained well it really doesn’t matter. You can call but it rings and rings and a couple of times there was an answer but they immediately hung up. So thanks, Wendy’s for the lack of follow through. I’ll remember it.

Worst Wendy's I ever been too. Would give zero stars if I could. Waited in line patiently, got ready to order and the cashier told me I would have to wait we she had help some where else. I seen no less that 3 people standing around doing nothing. Somebody should really learn how to take charge. It was total chaos. Plus you shouldn't ignore a paying customer that was in line.

This new Wendy's food was horrible and I have got my order wrong two times already now. The service was good inside, however if you are a"Big Dark-skinned Man" your food is gonna get messed up some way! I will never eat here again! I really wanted to my new experience to go well...but I am done with them.