Wendy's Alcoa

The wait time at the DT was a bit long with only a few vehicles and what seems forever for a reply from the person in the box for the car ahead of us. While our wait time was a bit long and was getting really aggravated. But my attitude was changed and made all the better when we heard a nice, positive, kind and courteous voice came on the DT speaker and asked what he could get for us and how was we today. This was amazing to hear such a professional at a fast food restaurant... We continued after the greetings and placed our order then proceeded to the DT window. We meet the voice that greeted us kindly at the DT box and his name is Joseph. Joseph is a very wonderful young man that handled the stress with dignity and respect. We could see that this location was busy and very few employees. The kitchen was busy as a beehive after the Queen has arrived, this explains the wait time in the DT. Joseph should be recognized for his DYNAMIC customer service and communication skills as well as the rest of the staff that was able to get my order out to me without any issues. The whole process went from oh hell....should we pull off or should we just wait it out...glad we waited it out Joseph made the experience! He done his job in a DYNAMIC way. My old company would snatch this young man up for a job back when I was a recruiter for a major box store. So watch your back @Wendys someone is going to snatch this young man from you. He's a good one. Please do your employees one better than what you are and please THANK JOSEPH for the job you hired him to do as he went beyond expectations and kept a customer happy and loyal in a stressful environment.

Took a bit of time in line but food was hot and fresh...best prepared spicy chicken sandwich had in long time...we got the combo spicy chicken...with coupon in mail made it almost half price....great value