Mr Gatti's Pizza Austin

I placed an order at 4:30ish pm for delivery and got an email acme text saying my order would be delivered at 5:16. I get a text at 5 pm sing the dasher had picked up my order and was on the way. 4 minutes later I get another text saying the order was hand delivered to me at my house. I called the dasher, who said "I don't speak English, only turkey" and hands up on me. I text him, but no response. I call the restaurant. The manager, Joe, tells me my order was not picked up and it was still sitting there waiting on the dasher. He gives me the number to call and talk to doordash. I call and they say there's nothing they can do cause I've already received my meal, even though I explained I haven't received anything, the dasher lied, and even gattis has confirmed my food was still sitting there. Doordash refused to give me a refund, said a manager would be right with me, and then hung up on me. I called Gattis back and talked to Joe. He made a new order for me, refunded my money, and called doordash himself to tell them they were wrong. Joe really went above and beyond to make things right. The food was great. The service is amazing. Joe really saved the day. Thank you gattis, and thank you Joe!