Martin's Cartersville

I have been eating at Martin’s my entire life. The food is always good. The biscuits are fluffy and delicious plus the food always seems fresh. Been getting the Chicken, Egg, and Cheese Biscuit for a long time and it hasn’t gotten old. I have never felt like the service was sub par although wait time have always been a little high. However, my family and I just went through the drive through and we’re presently surprised by the cheerful attitude, politeness, and attention to detail that we received. When my wife ordered the young lady spoke very clearly and responded yes ma’am when replying to my wife’s questions. She was patient and repeated our order back to us to ensure everything was correct. When we arrived at the window we could instantly match the kind voice to the smiling face we were seeing. I asked the young ladies name, Brooklyn, and let her know that “This has been the best drive though experience I have had in years.” I would assume that she has a bit a happy disposition all the time, but her respect and professionalism were very impressive. This young lady has given me a little hope that there are hard working helpful people still entering the workforce. My suggestion to management would be to promote Brooklyn quickly and have her involve in creating customer experience training for the company. If she isn’t promoted someone is going to see what we did and offer her a better opportunity.