Fox & Hound Charlotte

Edited: I finally went back to this location after speaking with the GM who after seeing my post advised there would be some changes made. I waited a couple months just so I could see if the changes were indeed being instilled. I will say my experience was a 180 from my first at this location. The service was great, food was great and I appreciate the business for taking the reviews serious. Even the picture of the food are night and day Original review: I’m being nice with 2 stars. Outside of the bar being a little crowded, this place was empty. First we put in an order for Nachos, no jalapeños. The orders comes out with what looks like extra jalapeños. We don’t even let the waitress sit the plate down and kindly just add, “I’m sorry it was suppose to be no jalapeños”. She comes back literally 2 minutes later and say “sorry guys I grabbed the wrong plate” ok no problem. After eating a couple of chips we realize the sour cream that was mentioned in the menu, was not present. We continue to eat because we’re hungry but still waiting on the waitress to ask us if we need anything. Half way through eating the nacho my mouth is completely on fire because I’m assuming I ran across the seed that feel out of the jalapeño that was allegedly on the other plate. The waitress never came until a couple minutes after completed our food. We order, I get Nashville hot Mac and cheese, somehow they bring out a Nashville chicken sandwich with a side of macaroni soup. I tell them, per what I ordered I was under the impression the chicken was supposed to be on top. Ok no problem, they bring me the correct macaroni soup out, (the worst version of macaroni I’ve ever seen in my life) and the plating is horrendous. Just thrown about. I ate about 3 bites and chose not to torture myself anymore. Only reason I gave 2 stars instead of 1 is because of the waitress who was helping the table beside us was doing an amazing job. The restroom didn’t have anything to dry our hands and when we told a waitress she just nodded like ok? No, “oh I’m sorry there’s napkins here if you need any”, literally no help but honestly she probably didn’t even hear us since she was wearing Earbuds. Just seemed to me by her response that there are never any napkins in the restroom, which is highly unsanitary. Our appetizer plates and every drink cup we went through was still on the table up until we left (pictured). The Northlake location is a dream compared to this location. Very disappointed.