Starbucks Dana Point

Not all Starbucks are created equal...some set the customer care bar so high other Starbucks staffers need to charter a plane just to see it. The local store nearest my home pooched a 45lb whole bean order I placed well in advance, so I began calling around. Shannon at this DP location went out of her way to assist me and I left with the majority of my order...finding my Christmas coffee beans had been tough, I called several local stores and even those with "some inventory" refused to pull together and set aside my order. Not Shannon, she recognized I had already gotten screwed by another store and she was going to fix it so I wouldn't hate all Starbucks. This store is much further away but I will drive here from now on solely because of the way she and her colleagues handled my needs today. I will never return to the store on Los Mares again. They really disappoint. I was pretty upset with that San Clemente manager when I called this Dana Pt. store and 90 minutes later I'm giving them a five star review. Go see what all the fuss is about. There's a great group of young women here who go out of their way to make you smile. Thanks Shannon, you're what customer care is all about. The staff’s collective goodwill permeates the atmosphere here and you can feel it when you enter the building. It is rare to find a place that instantly makes my feel good. Thank you ladies.

This location is in Laguna Beach main street, right across from the beach ⛱️. Busy, a constant line at the cashiers, but a sort of an organized chaos. Staff was friendly, accommodating, The restroom was clean, & very accessible with a door code. My one challenge was finding parking as the small parking lot seems to be shared with other neighboring businesses around. Just finding a Starbucks enroute on our trip is truly a "home away from home" kind of feeling. Thank you Starbucks for always being around wherever we go.