El Pollo Loco

UPDATE: 9.3.21 I returned to the store drive thru and explained my order. The on duty manager, immediately recognized the error and corrected it on the spot. She explained to me how the error was made, which I understood- we all make mistakes and sometimes the hardest part is admitting it. She was super kind and made me a fresh bowl and chips. I’m super happy that my first Denton fast food meal was made right. I chose el Pollo Loco because they are all over Cali and always serve great food, and of course the service. To management below, thank you for responding and willing to rectify the matter, but the on-site store manager took care of it. ***disclaimer - I didn’t have time to post an after pic, bc I had to eat the meal in the car, but it was made right 🤤 I just left the el pollo loco store on University in Denton and my order is wrong. Kenya was the employee who took my order and payment. When I pulled to the window, she asked me if I wanted the puck sauce and I said no, I’m allergic to tomatoes and it sauces. I heard her tell the person making the bowl he had to make it over because I was allergic. I drive back to the office to enjoy a sit down lunch and couldn’t. I immediately called the store and got an automated voice, pressed option 4 to speak with the store and it goes to a busy sound and then hangs up. I called six times- same out come. Now I have to go back to this location to get the meal done right. I’m really upset because it’s a hassle to not only deal with campus parking, university traffic, but now I will not get my last break because of this mistake. 3 stars because Kenya was nice and she did tell him/her to make the bowl without pico, and the sweet rasberry tea was really good 😊 Be prepared for traffic in all directions; it’s hard to get in and out during lunch hours — 11am-2pm

My husband and I dined there this afternoon and this will definitely become one of our return eateries...food was delicious, very well seasoned and we could definitely stay within our calorie count. Just wish I could prepare pollo the way they do!!!. The staff was very courteous and friendly. Thanks again for a very nice meal.

Really good, fresh food! The double chicken avocado salad was a great buy. Do not let the sort of run down interior fool you. They need to fix things up inside but the food is worth it.