Wendy's Edison

My experiences at this Wendy's dates back ten years. Over that time I've had very few hiccups they've been good enough to earn a solid 4 star rating. However, I am compelled to leave a 5 star rating today simply because I see a noticeable difference in the way night staff are managing the drive thru orders. I had a mixup last night: I mistakenly placed a mobile order for the Woodbridge location that I intended to pickup from Edison. When I arrived at the window there were three young men one of which was a manager. The first young man told me he couldn't find my order and told me I'd have to drive back around to place my order through the speaker. The manager confirmed that my order did not come through. I was visibly upset because I refused to drive back around to wait another 10-15 min due to the long line. The third young man (Nate) was super sweet and began apologizing to me (even though it was totally my fault). At that same time, I looked back to my Wendy's order on the app and noticed that I had placed it at the wrong Route 1 location. While Nate was continuing to diffuse the situation, I admitted my fault to him yet he continued to be accommodating and I left feeling better. Then tonight I return for another late night order, this time ensuring that I had selected the right location on my mobile order, and upon arrival I announced my name and that I was picking up a mobile order. Then I hear, "is this the same Rhonda from last night?" That was Nate. I smiled and answered yes. And then I drove around to the pickup window to be greeted by a bright smile and warm hearted person. I am overwhelmed with gratitude for that level of customer service. It's the little things that go a long way. Wendy's kudos to you for making the Edison staff shine even brighter. I don't know if it's your training or whatever, but you're definitely doing something right when it comes to the night staff ( or maybe you're just lucky to have such a good hire in Nate).