Sonic Drive-in El Paso

It's not just good, it's Sonic good!!! �����

Had a unfortunate encounter today. My son ordered for the family and our other son ( who was busy with homework) offered to pick up the food. He went to stall 5, pushed button and waited… and waited. After seeing others coming after him and immediately start talking to someone, he go out of the car and spoke to csr personnel who informed him the food was on its way. He went back to car and a few moments later a young lady arrived with the food, at which point my son reiterated again that he had been waiting after pushing the red button and to prevent it from happening to others to address the intercom issue. The young lady didn’t apologize, or expressed any sympathy & just walked away saying she’d let Management know while my son was still talking to her. My son returned home to find out he was missing items, so he tried calling but the line was busy nonstop, so he went back again. Bear in mind, that my other son who placed the order is disabled and loves Tea and cheeseburgers, so this was a huge deal for him, more than the norm for any family to eat out. Upon going back he asked for the manager, a young man who said he’d recently been transferred there, but alas, he was courteous and immediately expressed the sympathy that was previously lacked and turned our frowns into smiles. Thanks again, and please get some more sweet Tea, our son loves it! Only reason why we didn’t give 5 stars is to reserve them for our next experience/ visit there!