Reviews of Taqeriaelburrito

Normally come in here a few times a month. Last couple times staff was very un welcoming. However, this time was an avalanche of bad business. As I waited for my food I watched them treat a lady with a small dog out front rude ( just because she tied her dog up outside to order then go back out.) This is Sutter Street and one of the best things about Sutter Street is that people walk with their families and pets and almost everyone welcomes pets. Just thought it was gross how she was treated. Then when I got my food it was tossed on the table by the worker. When I unwrapped it, it was completely slammed together without care. Most of it was already spilt because the tortilla was ripped all over. I was able to eat it but won't be coming back. Between the rude staff and the unwelcoming feeling me and others were given, it's not worth it. There's plenty of great businesses that would appreciate business and treat its customers with respect. The food is good but there's definitely a difference from when the weekend staff is working. I'd suggest if you go, do it on the weekends when people that are working a respectful and take pride in what they serve.

Wow. Just.. wow. First and only time visiting this place and it was a horrible experience. Management hung their staff out to dry by under scheduling and leaving them without the means to give a simple refund. The staff was completely unorganized. Person in front of us orders like 9 plates, then my husband orders a small order for the two of us. They say it’s going to be 5-10 minutes, great. 25-30 minutes goes by and husband asks how long it will be. They say 7-10 minutes. They haven’t even started our order. We ask for a refund and the chick on register says “ok let me call the manager.” More time passes and then they let us know they can’t get ahold of the manager and can’t refund us. So we’re stuck waiting ANOTHER 10 minutes for our food which was.. eh, not good, not bad. The portions were generous but lacking flavor. Surprising that a basic taco doesn’t come with cilantro. I wish we could’ve just gotten a refund and been on our way. Not entirely the fault of the kids working there, and they were very friendly, but.. ugh.

Every time we go here the order is wrong. I ordered 2 plain asada tacos, no onions cilantro and side of beans with cheese. I end up with one asada taco, with beans, tomatoes and cheese ...... we ordered for there and they brought it foil wrapped in a plastic bag so we didn't even find out till we go home, hours are always wrong, closes earlier then listed time.

Cannot comment on the quality of the food because when my family showed up to sit down for some tacos we couldn’t get a staff member to square us away! Wanted to order a family pack of tacos and got some strange story about how it is only packaged to go and would take over a half hour to assemble despite the fact the order would be all the same type of tacos and we could see the meat being cooked on the grill already. When we said we could just order individually, same story….it would take 20-30 minutes to serve us even though we were the only folks in line. There were young kids working up front and none of them seemed to know what they were doing so we moved along to another restaurant.

Food taste is okay, but as a food service professional I saw so many things that made me question the sanitation. 1. Three women were working - all had their hair down. It is my experience that hairnets, hats or at least having your hair up is best practice to avoid hair getting in food. 2. Staff behind counter chewing gum while preparing food. 3. Frequent touching of ready to eat food with bare hands. This was practically constant. No one wearing gloves and grabbing cheese, moving meat on tacos, touching chips. 4. No one had masks - which isn’t really an issue unless your wiping your face and then touching things…. Probably won’t eat here again. ** edit: I see the restaurants response. Kind of a shameful response honestly. I am a real food service professional, and not once did I state it was “required” to wear gloves. I did state, that it is pretty gross to watch staff touch multiple people’s “ready to eat” food with their bare hands, while they have their hair down, we’re chewing gum, etc. And not once, while I waited 20 minutes for my tacos by the front register, did I see any staff member wash hands. Calling customers out rather than addressing issues? Shameful.

Wonderful little taco joint. They have a TON of options, but rest assured, whatever you choose you will get a lot of it. They were not stingy with the portions. The tacos I had were absolutely delicious. Overall the restaurant is clean and has a good bit of seating for being a smaller place. They do military and veteran discounts and also have a pay it forward program where you can buy a meal for someone less fortunate who may come in. If you're in the area you should definitely consider stopping by for some delicious food.