Reviews of Jack's

Horrible experience. This morning, i went to jacks for hash browns and i didn't not recieve any in the bag. The line was about 40 minutes and we luckily got there before they stopped serving breakfast. And another time, I never received my bacon and me and my father ordered some. They have slow employees who scream and they talk in the middle of their shift instead of making the food. Honestly, never going back again.

Worst Jacks location of alllll the Jacks I’ve been too. I love jacks and this one is constantly lacking something. The workers don’t care and maybe they have a good reason not to? Maybe there needs to be a change in management. But I ask for my fries well done as I always do— they laugh in your face. The fries were barely done. They had no comeback sauce. Didn’t ask for ketchup, nothing. Hate that this is the closest Jacks to us.

I don’t know what it is about this Jacks location, but I feel like the sun will crash into the earth and we will all be eviscerated before I EVER get the correct amount of sauces that I ask for. I love Jacks, and this is the only one near me that’s less than a 20 minute drive so I’m forced to go to this location every time if I don’t feel like going for a long drive. However, no matter how many times I explicitly ask for however many cups of honey mustard, I never ever get the right amount, if any at all. If by some divine intervention I do happen to get some honey mustard, the cups are always half full and are empty by the time I finish one chicken strip. I ask clearly and explicitly how much I want at the drive through and sometimes even again at the window. No honey mustard. My roommate and I are starting to make a game out of it at this point. I never leave reviews. I have worked customer service before. I would die before I act like a Karen, but I feel like I’m going insane trying to get some honey mustard at this place. PLEASE someone tell me they have a similar experience here hahaha. Other than that the food is good🤷🏻‍♀️

I am so annoyed when I walk up to the door during working hours and find it locked. Customer service is zero. I do not like drive through. Chick filet has people taking orders outside. Jack’s has cars backed up in the street, which is a safety issue. If u cannot get people to work then close the restaurant.

The location of this Jack's is one that keeps them busy constantly. Drive-thru is normally packed and the lobby full of people. That being said, the employees work diligently in getting every order in and out to the customers as quickly as possible. Each time I've been here everything has been fresh and hot when I've received it. Always greeted and thanked prior to leaving with the order as well. They have it going on that's for sure and I highly recommend anyone to go and dine here. I'll always visit this Jack's when I'm working downtown and I recommend anyone else do the same!

Always good food! Their Fried Chicken is always so good! I ordered a 3 piece meal, which included a breast, thigh, leg, and 2 sides of your choice (I chose the Coleslaw which is delicious + fries that were just okay, 1 biscuit which must have been leftover from breakfast, hard/dry) + a Caramel Iced Coffee, which was delicious, but a bit too sweet. Also ordered the 2 Cheeseburger special. Cashier rang up the Combo (which came with Fries and Drink) and that's not what I ordered. Cost was $17+, a bit pricey. Place was extremely busy @ 1:15 p.m. People were lined up to the door, so I just went with what I was given. Drive-through was lined up around the building. Not sure if prep work had been performed correctly, as they were out of just about all of side sauces, which was a disappointment.

Long line, mean drive thru lady, she asked us what sauces we wanted with our food but we didn't get any in our order. We ordered a mocha and a caramel iced coffee and she gave us both vanilla without explanation. And even the vanilla was horrendously watered down 😭 she looked at me like I spit on her when I asked for some sauce 🥲

Giving 4 stars because I love Jack’s - especially the breakfast! I only come to this location because it is nearby but I usually wish I would’ve driven to another location. The drive thru line is always long, so I go inside. Once you’re inside you can see why the line is so long. The workers have no sense of urgency at all, ever. It’s almost like they’re purposefully moving slow so people will leave. Love jacks but not this location

Lack of customer courtesy.   Employee today was smacking gum, would not greet and ask me for my order. Turned her back on me and shrugged her shoulders, while I waited on her politeness to order. Been a customer for 30 plus years. Rude, crude indifference customer service.I left!!!!! without ordering.<br/><br/> This is the Homewood location. Plus the indifference form the employees is quite noticeable over the past few years. Today was the PITS~ Dec 29  Saturday  2018<br/> Amazing,no response from management. Sad