The food was good and the service was slow yesterday. I really enjoyed the atmosphere though. They use paper straws, which I'm surprised they don't just use biodegradable alternatives that don't dissolve while waiting 45 minutes for food. The entrance from outside has a hostess station, but I guess they assume you know to go to the entrance from the hotel to be seated. I had the beer cheese pretzels as well, but that didn't survive long enough for the photo. The beer cheese was heavy on the beer, which made the dip runny. I was so hungry waiting for the food that my friend and I devoured it right away. Seeing that the food was piping hot when it came out, I am confident our server was not the cause for the delay. Her name is Victoria, and she did great. Our drinks never got empty, and the severs seem to have a very efficient team approach to servicing tables. My wife was a waitress for a time, so I know that is hard to accomplish with the high turnover this field of work tends to have. I woukdn't recommend this place over other local stops, though. There are a lot of places within walking distance of here that excel in all the areas I outlined as lacking above.