Michelle's Breakfast Lunch Kalamazoo

I've been a few times and the food and service is always excellent. But last night, we held a celebration for cancer survirors and Roxy's offered to cater the event, free of charge. Thank you so much to the team at Roxie's for donating their time, food, and money so we could celebrate survivors and raise money for a couple of women currently going through the fight.

Follow-Up Review: {We have changed our initial rating to a 5 star from 3 because of the drastic improvement over our prior visit. Make sure you read the full details below!] Yesterday my wife and I returned to Michelle's at approximately the same time. The attentive server/hostess was working, but another had already greeted us, very polite server/hostess. Our original hostess did not let on we were there, even to the cooks. We ordered different food this time. I had the country-fried steak with hash browns and eggs, with a biscuit instead of toast. OMG! The steak was thick and filled the dinner plate with an amazing sausage gravy with massive sausage pieces. The flavor? Amazing! The best part was the presentation. The last time they served our food, it looked 'blah'. This time, they garnished it with green flakes (Most likely parsley flakes) and it looked great. I had to start eating before I could take the included picture. Of yeah. My wife had waffles with blueberry and strawberry topping and perfectly prepared bacon, exactly how she ordered it. Nothing was cold at all. We did met with Steve and found out the cook was new to the store and we had presented an amazing opportunity for him to learn the store. It was he, in fact, that prepared our new meal and we were all pleased with the improvement! Lastly, once more, the parking lots, flower beds, sidewalk and widows were clean and well taken care of. Inside it appeared to us like their sense of cleanliness is a priority because it was like nobody had eaten there before us. (Incidentally, there were 6 tables already served when we arrived...) I will end this on a positive note that we WILL be going back on a regular basis, {{{ INITIAL REVIEW}}} My wife and I were driving by this morning and noticed they were open. It was slightly after 7:00 am EST, the time they open for business. Since we were both hungry, we made the choice to try a new place to eat. We parked in the back lot since it was the same distance as the front one, neither very close to the actual entryway. We went in and were almost instantly greeted by a bubbly hostess or server (Not clear which). She seated us on the left where there were 4 other booths occupied. She took our refreshment order, then continued helping her prior customer. When it was our turn a couple minutes later, we told her the items we wanted and she put in the order after serving our soft drinks. (Coke product everyone, no Dr. Pepper which was disappointing to my wife and I) The food was served with a few minutes and much to our dismay, all of our food was mildly warm, not hot as if it had just been prepared. To me, it seemed like the items were taken from a buffet storage area in the back where things cool off quickly - I have been to many breakfast buffets and what we were served clearly seemed to be in the same category) Giving our hostess credit, she noticed our disappointed looks instantly and had it all 'remade'. She showed genuine empathy for our plight and refilled our glasses while we waited. When it was served, I did not have the heart to tell her that the food was still below standard. I had a pancake (that filled the plate and was also very rubbery/chewy), two eggs over easy, 2 pieces of bacon and hash browns (that were undercooked significantly). My wife had a 'Farmer's Bowl' that most of it was also either only warm or... She seemed upset the food wasn't right, (we know she could tell), but I insisted it was okay. To be honest, she was the best part of the visit and if it had not been for her attitude, we would have gotten up and walked out and never returned. The tables were clean, no trash could be seen anywhere. All around was only a neat and tidy restaurant as it should be. Even the parking lot was pretty clean - a nice trick considering it is winter right now. Will we return? Yes, but without her there, we will not stay. It is a simple as that until we get decent food prepared correctly for the price paid.