Absolutely the worst service. The girl gave my husband our food and they forgot a fry. He asked for it and sauce and her attitude was awful! So I asked her what the problem was and why she had an attitude and she said “I don’t what’s the problem”. I don’t understand why people are so hateful for no reason. This is exactly why I don’t go to McDonald’s anymore unless there is NOTHING else. Do better McDonald’s!!!
K
Karen Stover
Google
2 weeks ago
2.0
Slow and let you order drinks knowing that they have no ice.
Lobby tables were mostly dirty.
We only went inside because we were on a motorcycle.
K
Katie Messina
Google
4 weeks ago
1.0
Ordered 2 large French vanilla ice coffee Got muddy water absolutely not Coffee!! Also the chickens nuggets were eligible But I am sure by the texture of them the oil needed to be changed! HONESTLY
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Lisa McEldowney
Google
2 months ago
2.0
We tried a mobile order. Waited 15 minutes before I walked in to check on it. I walked into a lobby full of customers and no staff at the counter. After flagging down a young worker to ask her about it, she mumbled about her manager being busy. I really wanted to give her a lesson about customer service, but didn't. The manager finally came over and told me they didn't get the order but she was able to pull it up by the order #. So I waited another 8 minutes. almost 25 minutes for a mobile order...so much for the speed of the Internet😳
A
Amy Bartley
Google
2 months ago
1.0
On our way to to a college visit for our daughters and passing through Lima at 10:30AM 4/30. Waited in drive-thru line, placed our breakfast order, had to repeat it twice, got up to line and were missing hot cakes. Instead of taking care of the customer and getting them for us, they told us no they couldn’t. Asked for line manager since she was the one that advised this stellar customer service and she told us no they were too busy to get them for us and that we would have to go back through the line or come inside to order! Told us it was our fault and we should have said the order was wrong then slammed the window shut. Um, pretty sure that is exactly what we are doing. Yes, this is seriously what happened - zero exaggeration. Very poorly managed location.
A
Ayva B
Google
2 months ago
1.0
Ordered very slowly. FIRST thing we ordered was pancakes and when we got to get the food they weren’t in the bag so we politely asked if they could give us them. They said it didn’t say we ordered them, but it was clearly a mistake on them because we DID and we also couldn’t see the screen with the receipt so there was no way we could’ve known they didn’t get it down. So they told us to get back in the line to re-order them (keep in mind there’s at least 20 cars in the line behind us)… we said no and we wanted them then and now since we asked for them. Manager was incompetent, disrespectful, and clearly doesn’t know how to run a staff. Went in the store and ordered them on the machines while they blatantly ignored us because they knew they were in the wrong. Strongly suggest driving a few more miles to go to a mcdonald’s that runs how it’s supposed to and as a FAST food restaurant.
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Brandon Lowery
Google
2 months ago
5.0
I usually don't eat McDonald's fries, but not only were they hot 🔥, they were fried perfectly! My filet o fish almost made me cry! The cheese was placed just right, the filet was hot and freshly made, not too much tarter sauce either! Kudos to the crew last night, y'all Rock!!!
A
Aaron Swayne
Google
3 months ago
2.0
I walked in to place my order. They now make you manually place your own order on a touch screen kiosk. After I did that I still had to go to the counter to pay with cash. I wont go back. Its just a hassle. Im in there to be served not self serve myself. If all mcdonalds are going to this way. I will just simply stop eating at McDonald's.
