We had Carry-out NOT delivery and this is the first time in a very long time we've had the order 100% right and it was the hottest pizza I've ever had from any pizza place whether it was carry-out or delivery or even at a dine-in pizza place (like Pizza Hut and Mr. Gatti's/Gatti Land) I had to let it cool off, we actually had to wait at least 5 minutes maybe longer for it to cool off enough before it could be picked up or even touched. This was not our usual location for getting Domino's, we live in the Highlands area in Louisville, KY. and we had to stop ordering from Domino's because there was always something wrong where our pizza was delivered. They either messed the order up, forgot something and even refused our order online and when I called to see what was wrong I was told that they were short staffed and they were closed. I would get surveys through my email about my order so I wouldn't give them a good rating and after several times of this and receiving free items or discounts in my emails the reason why I stopped ordering from them was the last survey I submitted about my order and service I received a reply email stating that I needed to talk to their corporate office. I'm assuming it was thought that I was just giving them a bad review so I could get free food. I've worked in the restaurant business off and on since I was 16 and this was a total of 31 years (I was 47, 3 years ago) and I didn't care about free food I just wanted them to make sure there staff, including management, knew their job.... meaning train their staff better, retrain them again or maybe just train them. I had even stated this in every survey I took. I sent an email instead of calling corporate stating this exact thing. I don't care about free food I just want them, the employees and managers to do their job right. This was by far the best food I've ever ate from Domino's and my husband got the pizza and as far as I know the service from the staff was fine.