Overall very good. The drive thru staff did let me know when I ordered the country fried steak, that they are made to order and would be about 3 minutes. I appreciated both that it would be fresh, and that he warned me. He was very polite and professional, and got my confusing order correct. His appearance was clean and he was fast and efficient, yet polite at the window. I asked for ketchup, mayo, hot sauce, & napkins and he acknowledged. The host name on the receipt said Shaquilla.
After the three minute wait, a female I hadn’t seen yet handed me two bags. When I checked, there were no condiments. I got her attention and asked again. She put things in the bag and we went home. There was still no mayo, which is a pet peeve of mine, but all the rest was correct, hot, fresh, average for appearance, and excellent on taste. I would give 4.5 stars if I could.
They are always nice and pleasant. Even though they are short staff, the wait is a little longer then normal, food is still good and hot. I waited 30 minutes today but it's always worth it, i know people would just oh its just Krystals but I live 30 minutes away but i come too this location because of the employees are always nice. I Manage Hotels so it good too see the great customer service.
This is the only Krystal I know of in a three country area. Lots of them have closed including the one by mine and my husband's first apartment where we used to stop for late night munchies on the way home from rock concerts.
Everything was fresh and hot. My only criticism is that there were a few onion slivers hanging onto the Krystal's that I ordered onion free, but that's pretty much always the case and I've learned to look closely before biting in to one.
All in all we enjoyed our food.
Please don't close this Krystal!!!!
Lunch visit on a Thursday afternoon. The people were super nice at the window and the food was really good. I was pleasantly surprised by the accuracy, neatness and the taste of the food. Better than most!
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