Cook Out

Let me start by saying, my son and I were traveling through Memphis and we realized it was getting late and even the late night spots would be closing (plus it was Thanksgiving eve). We hunted out for a place that was open after 1a, and found a Wendy's that added 14 min onto our trip. We get there 19 min before they closed and for 13 of those minutes, we did not move. No one asked to take our order on the speaker box and the line grew exponentially. All the while, I am looking next door at this Cook Out spot and their line had been making great progress. Bump it -- let's go! While sitting in Cook Out's line we peruse the menu. We become the next car to order so I roll down my window to hear the what the car in front ordered hoping to get a suggestion. The guy on the speaker (who I later learn is Steve) is giving thee most awesome service!! I turned to my son and said "no he is not giving 5 star service at 2 in the morning!" I order, and I get the same kind treatment! As we are at the window getting our food, he's taking new orders and gracefully telling a customer that he is unable to order that specific request given the proximity to closing but offered a suggestion he thought might be a good replacement. All while handing us our food and requests for condiments. I was uber impressed by him. The food was better than my expectations and we had a few lessons learned for our ordering preferences for the next time. Son does not like crinkle cut fries (I do though!) and he would have ordered double nuggets for his side opts. I would have gotten fries and corn dog. Burgers DO taste like those from a cook out. Great branding name!

The staff are so friendly and down to earth. The service is fast, AND our order was correct down to the detail. The food was hot and delicious! The milkshakes are PHENOMENAL, and there are SO many options! We ordered burgers, Cajun fries, hushpuppies, Cheesecake and milkshakes. We dined inside- the restaurant recently remodeled and clean and there is a handy wash station next to the condiments that is so convenient!Great experience! Can't wait to return!

The reason for the 4-stars is because they were out of a few favorite menu items. It is the weekend, and those items should have been on hand. Also, there was a wait in line. The cashier was friendly and the food was cooked to order and fot and fresh when I was eating. It was the 1st time ordering the Onion Rings, and I will order them again.

Technically I would give it a 3.75, but if their chili for their chili cheese fries was a little better I'd make it a solid 4. Aside from that minor thing, I really like this place. The amount of good food you can get for the small price is so worth it to me. BBQ pulled pork sandwich, chili cheese fries, hush puppies, and a drink all for $6.38.