If you are going to order from this Papa Johns, I highly recommend you order in the evening. Shaun is the manager is great. Over the years, I've had to call to upon delivery because the instructions weren't followed. After another incident, I simply told the delivery person, who apparently relayed the message to Shaun. He called me immediately and apologized and told me to call him whenever I place an online order. Since then, the pizzas are delivered as ordered. I've developed a rapport with few of the delivery personnel, who are super friendly and courteous and professional. Kudos to Shaun and the delivery team!
So I have ordered from here a couple times using the website. The order process was smooth and the ability to totally customize your pizza down to the type of sauce and cook time was great. The first few times I went I picked up the pizza. The first time I ordered messages were sent to me informing me the pizza was ready for pickup. When I went in I was provided my order upon arrival. The last pickup order I did no messages were sent and when I looked online at the Pappa tracker it stayed at order received. After 45 minutes I decided to just go and see if it was ready. Apparently I had been sitting there because by the time I got home the pizza was no longer warm. The final time I decided to do delivery. The tracker was stuck at its on its way but never gave me the eta or real time tracking which the website promotes. Pizza did arrive about 40 to 45 minutes after the order was placed. I live 5 minutes away from the store location.
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