Great place! Great Quality classic roll! Great customer service! I thought the close at 8pm drove crazy to make it and the mall looked dead but I walk up ask if they were open the girl that help said they we still open. Got my 6 classic roll and she told me about the Cinnabon app which I download a
30 min wait for a bun. So I proposed to give me the two small one for the price of the big one. They said no. Lost $6 in revenue.
Place like this should empower employees to be flexible and nimble with the ability to make customer centric decisions on the spot!
Poor service is why the one star.
I either come here and load up before watching a movie at AMC or I come here just for a Cinnabon Roll and head downstairs to Starbucks for a cup of Oatmilk.
I love that they're open till 9p! Not sure why, but the Cinnabons at this location are always better than the rest! Keep up the great work! Thanks for selling me your last 8 boxes. Good luck with getting the proofer fixed!
Ordered 2 of the cups. Girl gave me 4 mini buns "bites", even after I kept saying the ones in The cup please and pointed at them. When I told her wrong item, the guy behind her says we are out. But proceed to sell the cups I pointed to, to the lady behind me. This is the second time. Ugh.
Incredibly nice staff! We got individual buns for the kids and a pack to take home, they tasted great in the mall and even better for breakfast! Their staff helped us pick out drinks for each person- very knowledgeable staff members- great work y’all!!!
Went in with the intentention to get 3 classic cinnamon buns only on 5/1/21, however the staff were only offering 6 packs of the classics and 9 packs of the mini. Multiple customers ahead of me were told the same thing even though staff were noted pulling out fresh cinnamon buns from the ovens. Why
I really wanted a fresh bun, and I ask if I can get one fresh bun out of the oven and they said of course! You guys don’t have any idea how much you guys made my day.
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