Subway New Bern

So… my family was in town for the MS BIKE Ride…. I called the store to order and was told that I had to order online for catering.. I ordered $170.00 worth of subs… pick up time they gave me was 12 noon .. I called ahead spoke to a pleasant Ms.Ebony.. she advised me that I could indeed pick up my order early since … when I get there Ms.Ebony wanted to clarify why my fourth sub had on it.. once the confused was cleared up we realized the folks who were there to approve/accept the order wrote to her I had 4 subs with the last sub being half veggie.. however, my order was for 4 platters the 4th platter being half veggie (each platter was to consist of 5 ft long subs).. The ONLY reason they rated a 5 was because Ms.Ebony then turned her entire focus to us and got the order done. Now let’s talk about bread.. they was two full pans of bread already prepared .. the bread was either no proofed enough Ms definitely not baked correctly so with the upmost integrity she did not make our subs with that bread and had to instead proof and bake more therefore there was a lot of customers who were not served.. she nicely explained that if they wanted to shop and come back she would gladly serve them.. Ms.Ebony made our order as right as she could with what she had to work with.. this would be TOTALLY unacceptable if I was the manager.. though Ms.Ebony was stressed, had to clean, restock and bake bread she still have great customer service… that’s the only reason I didn’t request a refund and go to Firehouse .. I applaud her and if she is not your manager she should be because any manager that lead by example would have had folks to scared to leave the next shift in that condition.. Ms Ebony … it subway doesn’t know what a jewel they have in you find a place that does!!!

ebony was the lady taking our order and she was very nice she asked our preference on multiple things and was overall amazing if she’s working you better believe i’m coming to eat!!