Reviews of The Chimney Cafe

Visited NTH on Wednesday 7/15 around 1:45pm. I went to the mall to do some shopping. After shopping, I decided to hit the food court. On 7/13 there was a mandatory face mask covering put in place throughout the state of MI. As I walked throughout the mall, everyone had on masks. People serving food in the food court also had on a face cover. After eating I decided I wanted a cookie from NTH. Walked over to the counter to look at the selection and I noticed a young girl behind the counter serving people without a mask, so I left without ordering. Not sure why she thought she did not have to wear a mask. Especially being behind the counter serving food. This Place needs better customer service and it's been that way for a while.

I ordered a 12" heart-shaped cookie cake 1 week before I needed it for my daughter's birthday. When I arrived they didn't have my order at all, but seeing as I already paid for it when I ordered it they told me to come back in 15 minutes and they would have it ready. The cake I received was nothing like it was supposed to be and the writing was horrible. Will not be going back.

If I could rate this store a zero I would. Treated horribly because my child has a food allergy. The worker was rude. From the outset she behaved as if I were bothering her. She had AirPod headphones in her ears the whole time, was unprofessional and argumentative. She is a very poor example of what customer service should be and this was one of the worst experiences I have ever had (today was my first visit to this mall by the way). I simply asked her to use a separate tong to pick up chocolate chip cookies after using tongs to pick up one peanut butter and one snickerdoodle cookie I was purchasing. She refused and proceeded to over talk me to tell me about how she told me this would happen. I said no I know the boundaries my child’s allergies thank you. That is why I am asking you to use a separate tong- I understand the possibility of cross contamination in the kitchen. All I am asking is that you use a different tong. I blatantly asked her if she was telling me that her company would not permit her using a separate tong and she became more than beyond ignorant. As I left (without my intended purchase) I told her she was unprofessional and rude as she slammed down papers after throwing cookies behind the counter. A poor example for the younger worker who was there on the shift with her. I did not catch her name but I will tell you if you go to the counter and the female in a hoodie with Airpods and heavy eyeliner steps forward to wait on you- don’t bother.

Stopped here today to grab some cookies. Individual working leaning against the counter, obviously mad at the world not a great start. As we were getting ready to order, a man walks up and asks for a glass of water. She barks order at co worker to get the guy a glass of water, which she did, free of charge. We finish our purchase, my 14 year old kid requests a small glass of water and the same employee decides we should pay .50 for it🙄🙄 A little sketchy

All I had was an icee. A small was $2.50 and I feel like they are overpriced. I am from the city but now I live in Florida and I've never heard of a small icee being that much. I also bought my cousins a smoothie. I didn't ask them how it tasted but I am sure it was good. I just feel like the prices could be better.