Mcdonald's Overland Park

The staff here is very friendly. I ordered the spicy chicken sandwich, and I'm surprised how excellent the quality is. I stopped going to McDonald's years ago because of the poor quality, but this has changed my mind. McDonald's, keep doing what you're doing.

I ordered a #2 which the person ordering couldn’t hear and read back a #1 two times, I said coke, changed it to a mocha frappe. Get the order the fries were hard, it was a coke -so she obviously didn’t hear my order. Which I told the young man at the window, that was fine. And drove off. It ended up being a Diet Coke. That was the final straw. I walked in. Tried to put myself in their shoes. I see the manager (Mandy) directing her crew, walking in a circular motion as she is communicating with her crew directly. She was doing a fantastic job. And I also heard her doing drive thru orders in her headset. This tells me you are short handed. I also see a young gentleman (Malik) operating the drive thru station with a smile , great manners constantly saying yes sir/ma’am and doing double duty running the Fry machine. You could tell he was going above and beyond for her. Especially in this day and age of (well it’s not my job). This is a testament of his work ethic, and how Mandy treats her employees -respect!! My order was disappointing, but it wasn’t their fault. Maybe it’s a faulty headset because my order and another person came inside and said the same thing. But these 2 employees going above and beyond is why I’m giving you a 5 star. They represented your company extremely professional due to all the hurdles in their way. Especially it being noon. Maybe see what help as a company how to get better equipment. Because these 2 employees were doing a fantastic job is why forgot about the order being wrong