Chipotle Mexican Grill Sacramento

I visited on 12/13/23. The manager Taylor absolutely saved my experience from being a negative one. My receipt says 8:31pm so I’d say this situation happened at least 3 minutes before. I’ll be sharing my experience in detail so this will be a lengthy review. I arrived and tried to order 2 bowls with white rice. I was told by the employee making my bowl that they were out of white rice for the rest of the evening. I was shocked to hear that because I didn’t think they were so close to closing. My phone was in the car so I asked what time it was. She immediately became aggressive and tried to rush me. I then asked the other workers if they had the time. Taylor(the manager) told me the time and I repeated what I was told “Are y’all really out of rice the rest of the evening and you don’t close until 10?” That’s when Taylor said it would be 20-27 mins for white rice. I said ohhhh ok I wasn’t told that. I turned back to the employee who tried to act like she didn’t just say that and I said “You switched up when I asked others for help. You did not say that more rice was cooking.” She immediately got upset, cut me off when I tried to speak, was very rude & dismissive, became combative and even tried to accuse me of arguing with her and being upset. I truly was not upset. I was direct, yes. The other employees and manager heard and saw everything. I’m confident if I was aggressive or rude, her manager would’ve came to her defense. I really didn’t appreciate being rushed and lied to about rice. I asked the employee if I could speak and she would not hardly let me. She ended up storming off and hiding in the back of the restaurant after being rude and argumentative toward me. Her manager came and helped me and apologized. I also apologized if she felt I was rude to her employee. She said if she felt I was wrong she would’ve came to her defense. She did not. Which told me I was not in the wrong. I understand it has been a long day but wow. That was a lot. The manager was gracious & comp’d my bowl and did fantastic making it right. My experience here is normally good. That’s why I only took 1 star off. Thank you to manager Taylor for handling this situation with grace. I was shocked to be spoken to and treated that way…I’ve been eating Chipotle over 15 years. Even after she stormed off, the manager immediately assisted me and treated me with kindness. I appreciate it. I will continue to patronize this business and not let one negative experience ruin me being a loyal customer. Great management skills, Taylor:)